Zoom 2 of 3 — function
Customer Service line map
11 sub-functions, each running its own lines. Hover any station to see which agent owns it, what the gate rule is, and how long work sits there. Click a line to walk it end to end.
33
lines
191
stations
161
trains running
77
estate rating
Sub-function lines
Eleven sub-functions, every line drawn
A line is one workflow. Stations are its stages. Diamonds are control gates, filled circles run inside an AI GBS depot, and a pulsing dot means live work is sitting at that station right now.
Owns contact work end to end inside Customer Service. Runs 3 lines across 16 stations, drains the repeatable share into the O2C tower, and holds 0 human gates.
Owns case work end to end inside Customer Service. Runs 3 lines across 18 stations, drains the repeatable share into the O2C tower, and holds 2 human gates.
Owns escalated case work end to end inside Customer Service. Runs 3 lines across 18 stations, drains the repeatable share into no shared tower, and holds 1 human gates.
Owns case work end to end inside Customer Service. Runs 3 lines across 17 stations, drains the repeatable share into the O2C tower, and holds 1 human gates.
Owns article work end to end inside Customer Service. Runs 3 lines across 17 stations, drains the repeatable share into the AI-OPS tower, and holds 3 human gates.
Owns field job work end to end inside Customer Service. Runs 3 lines across 19 stations, drains the repeatable share into the M2D tower, and holds 1 human gates.
Owns claim work end to end inside Customer Service. Runs 3 lines across 18 stations, drains the repeatable share into the O2C tower, and holds 1 human gates.
Owns feedback theme work end to end inside Customer Service. Runs 3 lines across 18 stations, drains the repeatable share into no shared tower, and holds 2 human gates.
Owns quality review work end to end inside Customer Service. Runs 3 lines across 16 stations, drains the repeatable share into no shared tower, and holds 3 human gates.
Owns roster work end to end inside Customer Service. Runs 3 lines across 16 stations, drains the repeatable share into no shared tower, and holds 2 human gates.
Owns analysis work end to end inside Customer Service. Runs 3 lines across 18 stations, drains the repeatable share into the DATA-ANALYTICS tower, and holds 3 human gates.