What this is
SG&A is not one function.
It is a collection of functions, and a significant heartbeat of the company.
This is a model of how it runs. Every figure shows its working.
Running on Brightvale Consumer Group N.V., a synthetic company invented for this platform — 63,400 people, 94 markets, $41.28bn. Nothing is taken from a real business, and no source system is connected. See the company.
The five standing questions
One question per stage, answered from the records
These are the five questions this estate exists to answer, in the order the work happens. more
Connect
evidenceWhat is moving?
Document transactions recorded across the twelve service towers in the published weekly ledger, summed for one week. more
Read from the ledger this platform publishes, not from a source system … more
where the evidence sits
Source systems returning records0 of 26Reconciliation breaks70Shadow processes found16Operate
evidenceWhat is stuck?
Work units whose current state is waiting on a named person rather than on an agent or a clock. more
Held is not late. more
where the evidence sits
Work units in flight1,337 of 2,520Queue items open107 of 114Escalations open24 of 56Govern
evidenceWhat is at risk?
Pairs of duties that one seat currently holds together, out of every pair the rule set tests for. more
Detected is not fixed and it is not accepted. more
Improve
evidenceWhat is improving?
Changes recorded on the release board, and how many of them are currently blocked by a gate, a dependency or a missing sign-off.
A release board shows movement, not delivery. more
Prove
evidenceWhat can we prove?
Benefit lines where a second party has signed the measurement, out of every benefit line the estate claims. more
The other lines are not wrong. more
where the evidence sits
Benefit lines verified23 of 655Run cost a week$9.08mOf run cost that is inference21.0%Behind the five
111 routes, still all here
Collapsing the front door removed nothing. The five questions sit in front of the same estate: 111 routes in 5 stages, 10 chair pages, 14 functions and 154 sub-functions. The left-hand rail opens a stage on demand, the search resolves every route by name, and the full map is the next thing on this page.
Three doors
Watch it. Prove it. Run it.
There is a lot of platform behind this page. more
Watch it
the work, as it was done
Every action an agent or a person took, played back one at a time against the provenance spine. more
Prove it
what has actually been checked
The claim register set against the check register, line by line. more
Run it
what the run costs
Four costs to serve are published on this estate and they disagree. more
The three doors are not three products. more
Enterprise front door
How SG&A is running, enterprise wide
Five readings sit at the top of the tree: what the run costs, what it moves, how much of it runs without a person, whether what was decided is actually in force, and what any of it has proved. more
What it costs to run
modeledWhat is the enterprise paying a week to run SG&A?
$9.08m
a week, $471.93m annualized, across 900,433 transactions in 12 towers
What it moves, and how well
modeledHow much work goes through, and how much of it lands without a person?
900,433
transactions a week through the shared depot
How much of it runs itself
modeledHow far has the work moved from a person to an agent?
72.9%
mean autonomy across 14 functions, against an 82.7% target
Whether policy and strategy are landing
modeledIs what was decided actually in force in the run?
395 of 465
rules in force; the rest superseded or still under review
What any of it has proved
measuredWhich of these figures has been checked by somebody else?
23 of 655
claimed benefit lines verified by somebody other than the author
Nothing above is added together and nothing is weighted into an index. more
The full map
Everything below this line is the same 111 routes
The five questions above are a way in, not a smaller estate. more
From here, down
Enterprise, then chairs, then functions, then processes, then the explanation
Each rung is the same estate at a smaller grain. more
Enterprise
5 reads
You are here. The whole of SG&A in five separate readings.
Chairs
10 chairs
The same estate cut by the person accountable for it.
Functions
14 functions
Each opening on 12 views of the one record.
Processes
475 flows
Across 154 sub-functions, station by station.
Explanations
38 figures
Where each number came from, and whether anybody checked it.
Rung two — by chair
10 chairs, each with one question
A chair is a route through the same platform, not a different set of numbers. more
CEO
23 of 655Chief Executive Officer
Is any of this actually landing?
Benefit lines verified
CFO
$9.08mChief Financial Officer
What does it cost, and what came back?
Run cost a week
CIO
0 of 26Chief Information Officer
Is it actually connected to anything?
Source systems returning records
COO
1,337 of 2,520Chief Operating Officer
Is the work moving?
Work units in flight
CHRO
26 of 154Chief Human Resources Officer
What happens to the people?
Role transitions complete
CPO
291 of 385Chief Procurement Officer
Are we buying and sourcing under control?
Duty conflicts still only detected
CRO
1,750Chief Revenue Officer
Is revenue work actually landing?
Outcome instances tracked
CCO
10 of 24Chief Compliance Officer
Would this survive an examination?
Controls evidenced as effective
CTO / R&D
115Chief Technology and Research Officer
Is the thing safe to change?
Evaluation suites
AUDIT / CRO
291 of 385Audit Committee and Chief Risk Officer
Would any of this survive a challenge?
Duty conflicts still only detected
A chair is a route, not a role. more
Rung three — by function
14 functions, 154 sub-functions
Each function opens on 12 views of the same record, from its flow of work and five layers through to its agent roster, its governance ledger and its unit economics. more
Sales
11 sub · 2 awaiting
Marketing
11 sub · 2 awaiting
RGM
11 sub · 2 awaiting
Legal
11 sub · 3 awaiting
Procurement
11 sub · 2 awaiting
Supply Chain
11 sub · 3 awaiting
Engineering
11 sub · 3 awaiting
R&D
11 sub · 2 awaiting
Finance
11 sub · 2 awaiting
HR
11 sub · 2 awaiting
IT
11 sub · 3 awaiting
Admin
11 sub · 3 awaiting
Cust Svc
11 sub · 2 awaiting
AI GBS
11 sub · 2 awaiting
Rung four — by process
475 processes, the six busiest shown
A process is a named flow of work with a line code, a set of stations and a timetable it is supposed to keep. more
line
process
volume a week
timetable vs actual
touchless
Assignment Change
RGM · Territory & Comp Ops
Off-catalog Demand
AI GBS · Service Catalog & Intake
Chargeback Run
AI GBS · Cost-to-Serve Management
Talent Pool Nurture
HR · Talent Acquisition
Sample to Coaching Action
Cust Svc · Quality & Coaching
Employee Data Change
AI GBS · H2R Control Tower
Rung five — the explanation
38 figures, 22 of them measured
The last rung is the one most platforms do not have. more
Acting lens
Requester
Nobody is signed in, so this is the lens the platform assumes rather than one anybody chose. Sign in and the persona is read from the session.
What this lens puts first
- Request status
- Time to resolution
- What still needs me
An ordering, not a filter. more
Opens on
Work TrackerSigning in under this lens lands on Work Tracker rather than here.
Persona and endpoint coverageThe other way in
The five stages of the run
The ladder above cuts the estate by grain. more
111
stage pages
5
stages
10
chairs
14
functions
154
sub-functions
1,361
agents
A stage tile carries three counts out of the dozens its pages hold. more
Start where you left off
What is yours
Four ways in that do not depend on knowing the shape of the platform … more
Actions
What is waiting on a person
This page is the way in, so the things it puts first are the things that most often turn out to be why nothing finished. more
benefit lines with nothing proving them
Only 23 of 655 benefit lines are verified, and the verification is the platform checking itself against baselines it also holds. more
work units stopped until a person does something
Out of 2,520 units. The platform can show who each one is waiting on. It cannot tell them.
duty conflicts found and left where they were found
Detected against the modeled role set. more
source systems described but not one connected
19 write-back routes are designed and none is live either, so nothing this platform concludes reaches the system that holds the record.
register entries that have never been closed
The register is derived from live queries, so an entry disappears when the underlying gap closes. more
Operations
What this desk is allowed to start
A surface that only reports is not operable. more
Trigger and bound
This page runs a set of live counts at load, one per figure, and caches the result for the life of the server process. more
Live observability
What the record shows right now
All 111 pages behind this screen, split by the stage they sit in. more
Current distribution
111 pages
Is policy and strategy coming to fruition
Whether the written intent is holding here
Not yet. The platform can be entered in one click. What it opens onto is still a model of an estate that nothing is connected to.
Not holding on the record
The intent behind a front door is that somebody who has never seen this platform can reach the thing they care about without being taught its shape. more
What this page is, and what it is not
Every number on this page is a live count from the platform, read at page load. None of it is a forecast, a target or a rounded headline. Where a figure looks bad it is shown as it is, and the page it links to is the page that produced it. The enterprise band at the top is a set of five separate readings in five different units, not a score: there is no composite here and no roll-up across stages, because adding them would produce a number that means nothing. The 111 counted above are the pages that sit in a stage; this screen and the 10 chair pages sit on top of them and are not among the count. Nothing on this page is reconciled to a customer system — not one of the 26 source systems is returning live records.