Zoom 3 of 3 — line
Supplier Recovery
Transactional line · Customer Service · Warranty & Returns
Runs when: Runs transactional. Starts when a threshold is crossed.
2538
units a week
84%
touchless
5
stations
25.7h
timetable
33.4h
actual
+30%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Aggregate defects
Workflowrun by Warranty Validation Agent
dwell 114msla 267mqueued 29 - 02
Build claim
Workflowrun by Return Authorization Agent
dwell 138msla 172mqueued 7 run by Fraud Pattern Agent
dwell 174msla 350mqueued 11- 04
Track
Workflowrun by Disposition Agent
dwell 42msla 70mqueued 43 run by Warranty Validation Agent
dwell 130msla 278mqueued 9
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS7B-1000 | Claim at submit Farrah Achebe | Fraud Pattern Agent agent | $65k | In flight | 1h 31m / 5h 50m |
| CS7B-1007 | Claim at recover Sofia Baptiste | O2C spine gbs | $38k | Auto-cleared | 1h 49m / 4h 38m |
| CS7B-1014 | Claim at build claim Wren Kaplan | Warranty Validation Agent agent | $4k | Evidence posted | 1h 59m / 2h 52m |
| CS7B-1026 | Claim at submit Farrah Whitfield | Fraud Pattern Agent agent | $50k | In flight | 1h 56m / 5h 50m |
| CS7B-1032 | Claim at aggregate defects Wren Mensah | Repair vs Replace Agent agent | $11k | In flight | 4h 11m / 4h 27m |