Zoom 3 of 3 — line
Supplier Recovery
Transactional line · Customer Service · Warranty & Returns
Runs when: Runs transactional. Starts when a threshold is crossed.
2538
units a week
84%
touchless
5
stations
25.7h
timetable
33.4h
actual
+30%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Aggregate defects
Workflowrun by Warranty Validation Agent
dwell 114msla 267mqueued 29 - 02
Build claim
Workflowrun by Return Authorization Agent
dwell 138msla 172mqueued 7 run by Fraud Pattern Agent
dwell 174msla 350mqueued 11- 04
Track
Workflowrun by Disposition Agent
dwell 42msla 70mqueued 43 run by Warranty Validation Agent
dwell 130msla 278mqueued 9
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS7B-1000 | Claim at submit Farrah Achebe | Fraud Pattern Agent agent | $65k | In flight | 1h 31m / 5h 50m |
| CS7B-1007 | Claim at recover Sofia Baptiste | O2C spine gbs | $38k | Auto-cleared | 1h 49m / 4h 38m |
| CS7B-1014 | Claim at build claim Wren Kaplan | Warranty Validation Agent agent | $4k | Evidence posted | 1h 59m / 2h 52m |
| CS7B-1026 | Claim at submit Farrah Whitfield | Fraud Pattern Agent agent | $50k | In flight | 1h 56m / 5h 50m |
| CS7B-1032 | Claim at aggregate defects Wren Mensah | Repair vs Replace Agent agent | $11k | In flight | 4h 11m / 4h 27m |