Zoom 3 of 3 — line
Forecast to Schedule
Analytical line · Customer Service · Workforce Management
Runs when: Runs analytical. Starts when a leader asks the question.
54
units a week
70%
touchless
6
stations
7.1d
timetable
8.4d
actual
+19%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Forecast volume
Workflowrun by Volume Forecast Agent
dwell 341msla 774mqueued 6 - 02
Model capacity
Workflowrun by Capacity Model Agent
dwell 306msla 620mqueued 3 - 03
Draft roster
Workflowrun by Shift Scheduling Agent
dwell 769msla 936mqueued 11 - 04
Compliance check
AI GBS AI GBS depotrun by Shift Scheduling Agent
dwell 701msla 962mqueued 43 - 05
Publish
Policyrun by Director, Workforce Management
Gate: Held for a named human when the unit exceeds the roster decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Workforce Management
dwell 2332msla 4964mqueued 3 - 06
Distribute
Workflowrun by Skill Coverage Agent
dwell 465msla 541mqueued 11
Live trains on this line
2 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS10A-1000 | Roster at compliance check Leila Nakamura | GBS spine gbs | $1.1m | Evidence posted | 1d 0h / 16h 2m |
| CS10A-1011 | Roster at draft roster Amara Delgado | Volume Forecast Agent agent | $2.2m | Evidence posted | 5h 23m / 15h 36m |