Zoom 3 of 3 — line
Forecast to Schedule
Analytical line · Customer Service · Workforce Management
Runs when: Runs analytical. Starts when a leader asks the question.
54
units a week
70%
touchless
6
stations
7.1d
timetable
8.4d
actual
+19%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Forecast volume
Workflowrun by Volume Forecast Agent
dwell 341msla 774mqueued 6 - 02
Model capacity
Workflowrun by Capacity Model Agent
dwell 306msla 620mqueued 3 - 03
Draft roster
Workflowrun by Shift Scheduling Agent
dwell 769msla 936mqueued 11 - 04
Compliance check
AI GBS AI GBS depotrun by Shift Scheduling Agent
dwell 701msla 962mqueued 43 - 05
Publish
Policyrun by Director, Workforce Management
Gate: Held for a named human when the unit exceeds the roster decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Workforce Management
dwell 2332msla 4964mqueued 3 - 06
Distribute
Workflowrun by Skill Coverage Agent
dwell 465msla 541mqueued 11
Live trains on this line
2 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS10A-1000 | Roster at compliance check Leila Nakamura | GBS spine gbs | $1.1m | Evidence posted | 1d 0h / 16h 2m |
| CS10A-1011 | Roster at draft roster Amara Delgado | Volume Forecast Agent agent | $2.2m | Evidence posted | 5h 23m / 15h 36m |