Enterprise picture · the transaction ledger
One week of documents, sampled
This is the work itself. 18,010 documents drawn as a 2 percent stratified sample from the 900,433 that Brightvale processed in the week of Aug 10, 2026 … more
Health
What the week looked like
Value is gross document value, not revenue. more
1,535 documents raised an exception at some point in the week. That is a larger number than the 877 still open at the close, because most exceptions are raised and cleared inside the same week. A touchless document carries no named owner, which is why only 4,227 of the 18,010 have one.
How it runs
Which tower did the work
Twelve towers processed the week. more
By tower
12 towers · 18,010 sampled documents · $197.0m gross document value
| Tower | Share of the sample | Documents | Types | Value | Touches | Avg cycle | Not closed | |
|---|---|---|---|---|---|---|---|---|
| S2PSource-to-Pay | 2,842 | 6 | $39.3m | 1,258 | 9.7 h | 295 | Open | |
| H2RHire-to-Retire | 2,533 | 6 | $3.0m | 1,899 | 14.5 h | 383 | Open | |
| O2COrder-to-Cash | 2,151 | 7 | $59.1m | 1,073 | 9.3 h | 230 | Open | |
| R2RRecord-to-Report | 1,750 | 5 | $29.9m | 1,270 | 7.8 h | 288 | Open | |
| ITSIT Service | 1,706 | 4 | $505k | 829 | 10.0 h | 180 | Open | |
| M2DMake-to-Deliver | 1,622 | 6 | $25.8m | 866 | 8.5 h | 175 | Open | |
| AIOAI Operations | 1,369 | 3 | $0 | 720 | 2.4 h | 140 | Open | |
| C2LConcept-to-Launch | 1,029 | 4 | $6.0m | 691 | 2.0 d | 139 | Open | |
| A2LAwareness-to-Lead | 1,023 | 4 | $13.6m | 609 | 16.9 h | 139 | Open | |
| LGLLegal Operations | 813 | 4 | $8.0m | 610 | 44.1 h | 119 | Open | |
| D&AData and Analytics | 668 | 3 | $0 | 367 | 12.2 h | 67 | Open | |
| P2PPlan-to-Perform | 504 | 4 | $11.9m | 263 | 13.1 h | 48 | Open |
"Not closed" counts documents in any state other than completed — exception open, waiting on a person, in flight or failed. Across the sample that is 2,203 documents, 12.2% of the week.
Document types
The sixteen largest of 56 types in the sample
| Document | Tower | Sampled | Value | Average | Avg cycle |
|---|---|---|---|---|---|
| Payroll run item | H2R | 947 | $1.3m | $1k | 4.2 h |
| Supplier invoice | S2P | 856 | $8.9m | $10k | 12.0 h |
| Incident ticket | ITS | 606 | $0 | $0 | 2.0 h |
| Purchase order | S2P | 573 | $9.0m | $16k | 2.9 h |
| Agent run exception | AIO | 567 | $0 | $0 | 2.2 h |
| Service request | ITS | 566 | $505k | $891 | 12.1 h |
| Journal entry | R2R | 545 | $12.0m | $22k | 5.2 h |
| Sales order | O2C | 510 | $14.5m | $29k | 1.8 h |
| Customer invoice | O2C | 482 | $14.1m | $29k | 4.5 h |
| Purchase requisition | S2P | 460 | $7.0m | $15k | 3.8 h |
| Time correction | H2R | 452 | $68k | $151 | 7.4 h |
| Shipment | M2D | 435 | $8.3m | $19k | 4.3 h |
| Model routing decision | AIO | 417 | $0 | $0 | 58 min |
| Goods receipt | S2P | 408 | $5.5m | $13k | 5.8 h |
| Delivery note | O2C | 402 | $11.9m | $30k | 3.1 h |
| Production order | M2D | 385 | $7.2m | $19k | 6.7 h |
Detail on the record
Where the week came from
Region, source system and currency, each counted over the same sampled documents.
Region
An exhaustive partition of all 18,010 documents
Source system
21 systems produced the sample
These are the same system keys the estate registers on the systems of record page. 21 of them appear in the sampled week; the rest hold reference or master data that this week did not produce a document against.
Currency
20 currencies · amounts above are converted to US dollars
Every amount on this page is stated in US dollars. more
Actions
What is waiting on a person
Every count below is a document sitting in a state that will not clear on its own. more
Explain a missed commitment
Cycle time exceeded the service level recorded against that document type.
Find why a document went fully manual
No automation touched it. more
Work an open exception
The document stopped on a named exception code and nothing further happens until somebody resolves it.
Chase a document waiting on a person
Processing is complete up to a human step. more
Watch a document still in flight
Moving through its queue at the close of the sample week. more
Re-drive a failed document
The document failed outright. more
Operations
What this desk is allowed to start
A surface that only reports is not operable. more
Trigger and bound
This page can read the sampled week: what was processed, by which tower, in what state, at what cost in touches and hours, and against which counterparty. more
Live observability
What the record shows right now
Document state at the close of the sample week, an exhaustive partition of all 18,010 sampled documents: every document carries exactly one state.
Current distribution
18,010 documents
Is policy and strategy coming to fruition
Whether the written intent is holding here
76.5% of the sampled week ran touchless and 86.9% cleared inside its commitment.
Nothing on the record settles this
The estate publishes a touchless rate and a set of service levels as its standing position on how work should run. more
Brightvale Consumer Group is an invented company. more
The ledger is a sample, not a week. more
A thinner trail of documents also exists outside this week, spread across the fifty-one weeks before it, so any week of the modeled year can be opened and read. more
Gross document value is $197.0m for the sample, which annualizes to a far larger number than the group revenue on the company page — and that is expected, not an error. A single sale is documented as an order, a delivery, an invoice and a cash application, so its value is counted four times here; record-to-report journals and legal documents carry notional amounts that never move cash at all. Read this figure as document throughput, never as revenue.