Zoom 3 of 3 — line
Experience Strategy Position
Judgment line · Customer Service · Voice of Customer
Runs when: Runs judgment. Starts when the annual doctrine review opens.
5
units a week
40%
touchless
6
stations
35.8d
timetable
28.9d
actual
-19%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Frame question
Strategyrun by Feedback Ingestion Agent
dwell 3304msla 6760mqueued 38 - 02
Gather evidence
Strategyrun by Theme Extraction Agent
dwell 2805msla 5652mqueued 29 - 03
Model options
Strategyrun by Driver Analysis Agent
dwell 1880msla 3216mqueued 13 - 04
Draft position
Strategyrun by Churn Signal Agent
dwell 1698msla 2705mqueued 18 - 05
Challenge
Strategyrun by Closed-loop Follow-up Agent
dwell 1517msla 2106mqueued 34 - 06
Ratify
Policyrun by Head of Customer Experience
Gate: Held for a named human when the unit exceeds the feedback theme decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Customer Experience
dwell 6008msla 11448mqueued 0
Live trains on this line
2 units in motion right now