Zoom 3 of 3 — line
Experience Strategy Position
Judgment line · Customer Service · Voice of Customer
Runs when: Runs judgment. Starts when the annual doctrine review opens.
5
units a week
40%
touchless
6
stations
35.8d
timetable
28.9d
actual
-19%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Frame question
Strategyrun by Feedback Ingestion Agent
dwell 3304msla 6760mqueued 38 - 02
Gather evidence
Strategyrun by Theme Extraction Agent
dwell 2805msla 5652mqueued 29 - 03
Model options
Strategyrun by Driver Analysis Agent
dwell 1880msla 3216mqueued 13 - 04
Draft position
Strategyrun by Churn Signal Agent
dwell 1698msla 2705mqueued 18 - 05
Challenge
Strategyrun by Closed-loop Follow-up Agent
dwell 1517msla 2106mqueued 34 - 06
Ratify
Policyrun by Head of Customer Experience
Gate: Held for a named human when the unit exceeds the feedback theme decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Customer Experience
dwell 6008msla 11448mqueued 0
Live trains on this line
2 units in motion right now