Zoom 3 of 3 — line
Outsourcer Allocation
Analytical line · Customer Service · Workforce Management
Runs when: Runs analytical. Starts when a leader asks the question.
74
units a week
71%
touchless
5
stations
6.3d
timetable
7.9d
actual
+24%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Model demand
Workflowrun by Volume Forecast Agent
dwell 816msla 989mqueued 43 - 02
Score partners
Workflowrun by Capacity Model Agent
dwell 659msla 1065mqueued 8 - 03
Draft allocation
Workflowrun by Shift Scheduling Agent
dwell 164msla 302mqueued 32 - 04
Approve
Policyrun by Director, Workforce Management
Gate: Held for a named human when the unit exceeds the roster decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Workforce Management
dwell 2265msla 3495mqueued 7
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS10C-1001 | Roster at draft allocation Priya Voss | Shrinkage Agent agent | $2.1m | In flight | 3h 1m / 5h 2m |
| CS10C-1010 | Roster at model demand Oscar Rhodes | Capacity Model Agent agent | $1.7m | In flight | 14h 55m / 16h 29m |
| CS10C-1014 | Roster at score partners Elena Mensah | Intraday Adherence Agent agent | $1.5m | Evidence posted | 12h 54m / 17h 45m |
| CS10C-1022 | Roster at model demand Owen Lindqvist | Shrinkage Agent agent | $1.5m | In flight | 12h 42m / 16h 29m |