Zoom 3 of 3 — line
Outsourcer Allocation
Analytical line · Customer Service · Workforce Management
Runs when: Runs analytical. Starts when a leader asks the question.
74
units a week
71%
touchless
5
stations
6.3d
timetable
7.9d
actual
+24%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Model demand
Workflowrun by Volume Forecast Agent
dwell 816msla 989mqueued 43 - 02
Score partners
Workflowrun by Capacity Model Agent
dwell 659msla 1065mqueued 8 - 03
Draft allocation
Workflowrun by Shift Scheduling Agent
dwell 164msla 302mqueued 32 - 04
Approve
Policyrun by Director, Workforce Management
Gate: Held for a named human when the unit exceeds the roster decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Workforce Management
dwell 2265msla 3495mqueued 7
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS10C-1001 | Roster at draft allocation Priya Voss | Shrinkage Agent agent | $2.1m | In flight | 3h 1m / 5h 2m |
| CS10C-1010 | Roster at model demand Oscar Rhodes | Capacity Model Agent agent | $1.7m | In flight | 14h 55m / 16h 29m |
| CS10C-1014 | Roster at score partners Elena Mensah | Intraday Adherence Agent agent | $1.5m | Evidence posted | 12h 54m / 17h 45m |
| CS10C-1022 | Roster at model demand Owen Lindqvist | Shrinkage Agent agent | $1.5m | In flight | 12h 42m / 16h 29m |