Zoom 3 of 3 — line
Detractor Closed Loop
Transactional line · Customer Service · Voice of Customer
Runs when: Runs transactional. Starts when a request lands in the queue.
3980
units a week
82%
touchless
6
stations
14.6h
timetable
18.0h
actual
+23%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Detect detractor
Workflowrun by Feedback Ingestion Agent
dwell 91msla 213mqueued 33 - 02
Assign owner
Workflowrun by Theme Extraction Agent
dwell 129msla 170mqueued 19 - 03
Contact
Workflowrun by Driver Analysis Agent
dwell 33msla 48mqueued 6 - 04
Resolve
Workflowrun by Churn Signal Agent
dwell 72msla 122mqueued 8 - 05
Verify
Workflowrun by Closed-loop Follow-up Agent
dwell 81msla 127mqueued 20 - 06
Close
AI GBS AI GBS depotrun by Closed-loop Follow-up Agent
dwell 177msla 251mqueued 16
Live trains on this line
6 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS8B-1006 | Feedback theme at resolve Elena Voss | Theme Extraction Agent agent | $67k | In flight | 1h 42m / 2h 2m |
| CS8B-1007 | Feedback theme at resolve Farrah Nakamura | Driver Analysis Agent agent | $18k | Evidence posted | 36m / 2h 2m |
| CS8B-1019 | Feedback theme at contact Jonas Marchetti | Churn Signal Agent agent | $61k | In flight | 25m / 48m |
| CS8B-1022 | Feedback theme at detect detractor Priya Mensah | Closed-loop Follow-up Agent agent | $33k | In flight | 1h 44m / 3h 33m |
| CS8B-1033 | Feedback theme at verify Leila Farouk | Driver Analysis Agent agent | $40k | Evidence posted | 2h 5m / 2h 7m |
| CS8B-1038 | Feedback theme at resolve Maeve Adeyemi | Voice of Customer Orchestrator agent | $85k | In flight | 53m / 2h 2m |