Zoom 3 of 3 — line
Detractor Closed Loop
Transactional line · Customer Service · Voice of Customer
Runs when: Runs transactional. Starts when a request lands in the queue.
3980
units a week
82%
touchless
6
stations
14.6h
timetable
18.0h
actual
+23%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Detect detractor
Workflowrun by Feedback Ingestion Agent
dwell 91msla 213mqueued 33 - 02
Assign owner
Workflowrun by Theme Extraction Agent
dwell 129msla 170mqueued 19 - 03
Contact
Workflowrun by Driver Analysis Agent
dwell 33msla 48mqueued 6 - 04
Resolve
Workflowrun by Churn Signal Agent
dwell 72msla 122mqueued 8 - 05
Verify
Workflowrun by Closed-loop Follow-up Agent
dwell 81msla 127mqueued 20 - 06
Close
AI GBS AI GBS depotrun by Closed-loop Follow-up Agent
dwell 177msla 251mqueued 16
Live trains on this line
6 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS8B-1006 | Feedback theme at resolve Elena Voss | Theme Extraction Agent agent | $67k | In flight | 1h 42m / 2h 2m |
| CS8B-1007 | Feedback theme at resolve Farrah Nakamura | Driver Analysis Agent agent | $18k | Evidence posted | 36m / 2h 2m |
| CS8B-1019 | Feedback theme at contact Jonas Marchetti | Churn Signal Agent agent | $61k | In flight | 25m / 48m |
| CS8B-1022 | Feedback theme at detect detractor Priya Mensah | Closed-loop Follow-up Agent agent | $33k | In flight | 1h 44m / 3h 33m |
| CS8B-1033 | Feedback theme at verify Leila Farouk | Driver Analysis Agent agent | $40k | Evidence posted | 2h 5m / 2h 7m |
| CS8B-1038 | Feedback theme at resolve Maeve Adeyemi | Voice of Customer Orchestrator agent | $85k | In flight | 53m / 2h 2m |