Zoom 3 of 3 — line
Parts Escalation
Transactional line · Customer Service · Field Service Dispatch
Runs when: Runs transactional. Starts when a request lands in the queue.
3343
units a week
83%
touchless
5
stations
10.0h
timetable
10.2h
actual
+2%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Detect shortage
Workflowrun by Job Qualification Agent
dwell 41msla 49mqueued 29 run by Skills Matching Agent
dwell 29msla 40mqueued 29- 03
Approve
Policyrun by Director, Field Service
Gate: Held for a named human when the unit exceeds the field job decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Field Service
dwell 27msla 48mqueued 7 - 04
Reschedule
Workflowrun by Parts Availability Agent
dwell 34msla 58mqueued 25
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS6C-1000 | Field job at approve Anika Novak | Dispatch Policy Agent agent | $74k | In flight | 51m / 48m |
| CS6C-1011 | Field job at source alternative Naomi Whitfield | On-site Evidence Agent agent | $25k | Evidence posted | 14m / 40m |
| CS6C-1016 | Field job at approve Amara Delgado | Dispatch Orchestrator agent | $61k | Evidence posted | 14m / 48m |
| CS6C-1024 | Field job at notify Rosa Kowalski | Dispatch Policy Agent agent | $6k | Auto-cleared | 11m / 1h 7m |
| CS6C-1030 | Field job at reschedule Talia Brennan | Director, Field Service human | $1k | Human hold | 1h 25m / 58m |