Zoom 3 of 3 — line
Parts Escalation
Transactional line · Customer Service · Field Service Dispatch
Runs when: Runs transactional. Starts when a request lands in the queue.
3343
units a week
83%
touchless
5
stations
10.0h
timetable
10.2h
actual
+2%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Detect shortage
Workflowrun by Job Qualification Agent
dwell 41msla 49mqueued 29 run by Skills Matching Agent
dwell 29msla 40mqueued 29- 03
Approve
Policyrun by Director, Field Service
Gate: Held for a named human when the unit exceeds the field job decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Field Service
dwell 27msla 48mqueued 7 - 04
Reschedule
Workflowrun by Parts Availability Agent
dwell 34msla 58mqueued 25
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS6C-1000 | Field job at approve Anika Novak | Dispatch Policy Agent agent | $74k | In flight | 51m / 48m |
| CS6C-1011 | Field job at source alternative Naomi Whitfield | On-site Evidence Agent agent | $25k | Evidence posted | 14m / 40m |
| CS6C-1016 | Field job at approve Amara Delgado | Dispatch Orchestrator agent | $61k | Evidence posted | 14m / 48m |
| CS6C-1024 | Field job at notify Rosa Kowalski | Dispatch Policy Agent agent | $6k | Auto-cleared | 11m / 1h 7m |
| CS6C-1030 | Field job at reschedule Talia Brennan | Director, Field Service human | $1k | Human hold | 1h 25m / 58m |