Zoom 3 of 3 — line
Sample to Coaching Action
Transactional line · Customer Service · Quality & Coaching
Runs when: Runs transactional. Starts when an upstream system posts an event.
8078
units a week
72%
touchless
6
stations
15.2h
timetable
11.8h
actual
-22%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Sample
AI GBS AI GBS depotrun by Quality Orchestrator
dwell 87msla 200mqueued 32 - 02
Score
AI GBS AI GBS depotrun by Interaction Sampling Agent
dwell 167msla 342mqueued 12 - 03
Calibrate
Workflowrun by Calibration Agent
dwell 180msla 314mqueued 9 - 04
Draft coaching
Workflowrun by Coaching Plan Agent
dwell 188msla 287mqueued 7 - 05
Deliver
Policyrun by Director, Service Quality
Gate: Held for a named human when the unit exceeds the quality review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Service Quality
dwell 248msla 447mqueued 1 - 06
Track improvement
Workflowrun by Agent Performance Agent
dwell 92msla 220mqueued 31
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS9A-1005 | Quality review at score Ethan Whitfield | GBS spine gbs | $83k | In flight | 4h 18m / 5h 42m |
| CS9A-1010 | Quality review at score Hannah Muller | GBS spine gbs | $64k | In flight | 5h 13m / 5h 42m |
| CS9A-1014 | Quality review at calibrate Farrah Costa | Calibration Agent agent | $59k | In flight | 46m / 5h 14m |
| CS9A-1023 | Quality review at deliver Priya Raman | Calibration Agent agent | $89k | Evidence posted | 7h 12m / 7h 27m |
| CS9A-1031 | Quality review at calibrate Priya Kaplan | Quality Scoring Agent agent | $48k | Evidence posted | 4h 8m / 5h 14m |