Zoom 3 of 3 — line
Repair vs Replace Position
Judgment line · Customer Service · Warranty & Returns
Runs when: Runs judgment. Starts when a leadership team frames the question.
5
units a week
53%
touchless
6
stations
30.2d
timetable
33.3d
actual
+10%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Frame question
Strategyrun by Warranty Validation Agent
dwell 1468msla 2443mqueued 21 - 02
Gather evidence
Strategyrun by Return Authorization Agent
dwell 2426msla 3151mqueued 37 - 03
Model options
Strategyrun by Fraud Pattern Agent
dwell 2252msla 4689mqueued 30 - 04
Draft position
Strategyrun by Disposition Agent
dwell 3948msla 7213mqueued 42 - 05
Challenge
Strategyrun by Repair vs Replace Agent
dwell 3862msla 5683mqueued 27 - 06
Ratify
Policyrun by Director, Warranty & Returns
Gate: Held for a named human when the unit exceeds the claim decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Warranty & Returns
dwell 3791msla 8349mqueued 0
Live trains on this line
1 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS7C-1002 | Claim at draft position Kofi Tanaka | Return Authorization Agent agent | $25.1m | In flight | 1d 11h / 5d 0h |