Intraday Rebalance

Transactional line · Customer Service · Workforce Management

Runs when: Runs transactional. Starts when a request lands in the queue.

6682

units a week

84%

touchless

stations

1.4h

timetable

1.4h

actual

vs timetable

7 clear1 evidenced1 held

Station walk

Every stage, who owns it, and what is sitting there

Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.

01
Monitor adherence
Workflow
run by Volume Forecast Agent
dwell 89msla 147mqueued 5
02
Detect variance
Workflow
run by Capacity Model Agent
dwell 73msla 119mqueued 44
03
Re-allocate
AI GBS AI GBS depot
run by Capacity Model Agent
dwell 58msla 135mqueued 40
CS10B-1003Roster at re-allocate42m CS10B-1027Roster at re-allocate1h 29m CS10B-1045Roster at re-allocate1h 38m
04
Notify
Workflow
run by Intraday Adherence Agent
dwell 96msla 186mqueued 8
CS10B-1038Roster at notify2h 10m
05
Confirm
Workflow
run by Shrinkage Agent
dwell 100msla 149mqueued 2
CS10B-1009Roster at confirm3h 4m CS10B-1014Roster at confirm1h 18m CS10B-1031Roster at confirm2h 44m CS10B-1055Roster at confirm4h 17m CS10B-1062Roster at confirm3h 47m

Live trains on this line

9 units in motion right now

Ref	Work	Held by	Value	Status	Age / SLA
CS10B-1003	Roster at re-allocate Ethan Okafor	GBS spine gbs	$83k	In flight	42m / 2h 15m
CS10B-1009	Roster at confirm Priya Muller	Capacity Model Agent agent	$11k	Evidence posted	3h 4m / 2h 29m
CS10B-1014	Roster at confirm Rosa Lindqvist	Skill Coverage Agent agent	$21k	Auto-cleared	1h 18m / 2h 29m
CS10B-1027	Roster at re-allocate Tomas Rhodes	Director, Workforce Management human	$71k	Human hold	1h 29m / 2h 15m
CS10B-1031	Roster at confirm Owen Costa	Workforce Management Orchestrator agent	$86k	Auto-cleared	2h 44m / 2h 29m
CS10B-1038	Roster at notify Ethan Whitfield	Capacity Model Agent agent	$16k	In flight	2h 10m / 3h 6m
CS10B-1045	Roster at re-allocate Hannah Adeyemi	GBS spine gbs	$7k	In flight	1h 38m / 2h 15m
CS10B-1055	Roster at confirm Oscar Mensah	Shrinkage Agent agent	$91k	Auto-cleared	4h 17m / 2h 29m
CS10B-1062	Roster at confirm Marcus Ferreira	Shrinkage Agent agent	$49k	Auto-cleared	3h 47m / 2h 29m

Back to the Customer Service line map