Zoom 3 of 3 — line
Claim to Resolution
Transactional line · Customer Service · Warranty & Returns
Runs when: Runs transactional. Starts when a threshold is crossed.
2755
units a week
91%
touchless
7
stations
5.9h
timetable
4.5h
actual
-24%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Claim
Workflowrun by Warranty Validation Agent
dwell 139msla 273mqueued 9 - 02
Validate warranty
AI GBS AI GBS depotrun by Warranty Validation Agent
dwell 148msla 212mqueued 8 - 03
Fraud screen
AI GBS AI GBS depotrun by Warranty Validation Agent
dwell 96msla 111mqueued 32 - 04
Authorize return
AI GBS AI GBS depotrun by Warranty Validation Agent
dwell 163msla 233mqueued 40 run by Repair vs Replace Agent
dwell 103msla 237mqueued 37- 06
Disposition
Workflowrun by Supplier Recovery Agent
dwell 120msla 166mqueued 18 run by Warranty Validation Agent
dwell 75msla 103mqueued 38
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS7A-1001 | Claim at receive Anika Whitfield | Disposition Agent agent | $7k | Evidence posted | 19m / 3h 57m |
| CS7A-1011 | Claim at claim Pierre Achebe | Warranty & Returns Orchestrator agent | $83k | In flight | 5h 54m / 4h 33m |
| CS7A-1015 | Claim at receive Ines Adeyemi | Supplier Recovery Agent agent | $79k | Evidence posted | 50m / 3h 57m |
| CS7A-1022 | Claim at validate warranty Kofi Farouk | Director, Warranty & Returns human | $88k | Human hold | 5h 17m / 3h 32m |
| CS7A-1030 | Claim at disposition Yuki Bianchi | Fraud Pattern Agent agent | $15k | In flight | 1h 49m / 2h 46m |