Zoom 3 of 3 — line
Claim to Resolution
Transactional line · Customer Service · Warranty & Returns
Runs when: Runs transactional. Starts when a threshold is crossed.
2755
units a week
91%
touchless
7
stations
5.9h
timetable
4.5h
actual
-24%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Claim
Workflowrun by Warranty Validation Agent
dwell 139msla 273mqueued 9 - 02
Validate warranty
AI GBS AI GBS depotrun by Warranty Validation Agent
dwell 148msla 212mqueued 8 - 03
Fraud screen
AI GBS AI GBS depotrun by Warranty Validation Agent
dwell 96msla 111mqueued 32 - 04
Authorize return
AI GBS AI GBS depotrun by Warranty Validation Agent
dwell 163msla 233mqueued 40 run by Repair vs Replace Agent
dwell 103msla 237mqueued 37- 06
Disposition
Workflowrun by Supplier Recovery Agent
dwell 120msla 166mqueued 18 run by Warranty Validation Agent
dwell 75msla 103mqueued 38
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS7A-1001 | Claim at receive Anika Whitfield | Disposition Agent agent | $7k | Evidence posted | 19m / 3h 57m |
| CS7A-1011 | Claim at claim Pierre Achebe | Warranty & Returns Orchestrator agent | $83k | In flight | 5h 54m / 4h 33m |
| CS7A-1015 | Claim at receive Ines Adeyemi | Supplier Recovery Agent agent | $79k | Evidence posted | 50m / 3h 57m |
| CS7A-1022 | Claim at validate warranty Kofi Farouk | Director, Warranty & Returns human | $88k | Human hold | 5h 17m / 3h 32m |
| CS7A-1030 | Claim at disposition Yuki Bianchi | Fraud Pattern Agent agent | $15k | In flight | 1h 49m / 2h 46m |