Zoom 3 of 3 — line
Calibration Cycle
Analytical line · Customer Service · Quality & Coaching
Runs when: Runs analytical. Starts when a leader asks the question.
57
units a week
57%
touchless
5
stations
2.1d
timetable
2.2d
actual
+5%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Select set
Workflowrun by Interaction Sampling Agent
dwell 124msla 235mqueued 7 - 02
Score independently
Workflowrun by Quality Scoring Agent
dwell 353msla 603mqueued 34 - 03
Compare
Workflowrun by Calibration Agent
dwell 309msla 515mqueued 36 - 04
Resolve variance
Policyrun by Director, Service Quality
Gate: Held for a named human when the unit exceeds the quality review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Service Quality
dwell 1478msla 2591mqueued 9 - 05
Update rubric
Workflowrun by Compliance Screening Agent
dwell 141msla 316mqueued 34
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS9C-1000 | Quality review at select set Rosa Okafor | Compliance Screening Agent agent | $1.2m | Evidence posted | 4h 9m / 3h 55m |
| CS9C-1008 | Quality review at update rubric Simon Whitfield | Bias Monitor Agent agent | $1.5m | Auto-cleared | 5h 5m / 5h 16m |
| CS9C-1016 | Quality review at score independently Priya Muller | Calibration Agent agent | $2.3m | In flight | 3h 35m / 10h 3m |
| CS9C-1024 | Quality review at score independently Jonas Lindqvist | Quality Scoring Agent agent | $120k | In flight | 10h 18m / 10h 3m |