Zoom 3 of 3 — line
Calibration Cycle
Analytical line · Customer Service · Quality & Coaching
Runs when: Runs analytical. Starts when a leader asks the question.
57
units a week
57%
touchless
5
stations
2.1d
timetable
2.2d
actual
+5%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Select set
Workflowrun by Interaction Sampling Agent
dwell 124msla 235mqueued 7 - 02
Score independently
Workflowrun by Quality Scoring Agent
dwell 353msla 603mqueued 34 - 03
Compare
Workflowrun by Calibration Agent
dwell 309msla 515mqueued 36 - 04
Resolve variance
Policyrun by Director, Service Quality
Gate: Held for a named human when the unit exceeds the quality review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Service Quality
dwell 1478msla 2591mqueued 9 - 05
Update rubric
Workflowrun by Compliance Screening Agent
dwell 141msla 316mqueued 34
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS9C-1000 | Quality review at select set Rosa Okafor | Compliance Screening Agent agent | $1.2m | Evidence posted | 4h 9m / 3h 55m |
| CS9C-1008 | Quality review at update rubric Simon Whitfield | Bias Monitor Agent agent | $1.5m | Auto-cleared | 5h 5m / 5h 16m |
| CS9C-1016 | Quality review at score independently Priya Muller | Calibration Agent agent | $2.3m | In flight | 3h 35m / 10h 3m |
| CS9C-1024 | Quality review at score independently Jonas Lindqvist | Quality Scoring Agent agent | $120k | In flight | 10h 18m / 10h 3m |