Job to Completion

Transactional line · Customer Service · Field Service Dispatch

Runs when: Runs transactional. Starts when a threshold is crossed.

5851

units a week

84%

touchless

stations

14.9h

timetable

16.8h

actual

+13%

vs timetable

3 in time0 late1 late and material

Station walk

Every stage, who owns it, and what is sitting there

Each station names the agent that runs it and the layer it belongs to. more

01
Qualify
Workflow
run by Job Qualification Agent
dwell 189msla 389mqueued 46
02
Match skills
Workflow
run by Skills Matching Agent
dwell 175msla 379mqueued 7
CS6A-1025Field job at match skills49m
03
Check parts
Workflow interchange to supply-chain
run by Route Optimization Agent
dwell 110msla 154mqueued 5
04
Schedule
Workflow
run by Parts Availability Agent
dwell 123msla 259mqueued 34
05
Dispatch
Workflow
run by Appointment Agent
dwell 61msla 87mqueued 1
06
Execute
Workflow
run by On-site Evidence Agent
dwell 159msla 228mqueued 45
07
Evidence
Workflow
run by Job Closure Agent
dwell 130msla 250mqueued 24
CS6A-1001Field job at evidence1h 30m CS6A-1013Field job at evidence4h 20m
08
Close
AI GBS AI GBS depot
run by Job Qualification Agent
dwell 57msla 114mqueued 6
09
Invoice
AI GBS AI GBS depot interchange to finance
run by Job Qualification Agent
dwell 185msla 425mqueued 15
CS6A-1017Field job at invoice53m

Live trains on this line

4 units in motion right now

Ref	Work	Held by	Value	Status	Age / SLA
CS6A-1001	Field job at evidence Priya Muller	Job Closure Agent agent	$13k	Evidence posted	1h 30m / 4h 10m
CS6A-1013	Field job at evidence Nadia Ito	Director, Field Service human	$8k	Human hold	4h 20m / 4h 10m
CS6A-1017	Field job at invoice Simon Petrov	M2D spine gbs	$61k	Auto-cleared	53m / 7h 5m
CS6A-1025	Field job at match skills Simon Bianchi	On-site Evidence Agent agent	$6k	In flight	49m / 6h 19m