Zoom 3 of 3 — line
Same-day Re-optimization
Transactional line · Customer Service · Field Service Dispatch
Runs when: Runs transactional. Starts when a request lands in the queue.
5732
units a week
84%
touchless
5
stations
2.9h
timetable
3.2h
actual
+10%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Detect disruption
Workflowrun by Job Qualification Agent
dwell 62msla 118mqueued 39 - 02
Re-sequence
Workflowrun by Skills Matching Agent
dwell 69msla 83mqueued 40 - 03
Notify customer
AI GBS AI GBS depotrun by Job Qualification Agent
dwell 106msla 242mqueued 19 - 04
Confirm
Workflowrun by Parts Availability Agent
dwell 39msla 77mqueued 20 - 05
Execute
Workflowrun by Appointment Agent
dwell 158msla 256mqueued 29
Live trains on this line
8 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS6B-1006 | Field job at re-sequence Maeve Mensah | Job Qualification Agent agent | $42k | In flight | 48m / 1h 23m |
| CS6B-1007 | Field job at confirm Maeve Farouk | Route Optimization Agent agent | $23k | Evidence posted | 52m / 1h 17m |
| CS6B-1014 | Field job at confirm Marcus Bianchi | Job Closure Agent agent | $53k | Evidence posted | 1h 24m / 1h 17m |
| CS6B-1025 | Field job at detect disruption Anika Duarte | Job Closure Agent agent | $80k | Evidence posted | 1h 17m / 1h 58m |
| CS6B-1028 | Field job at re-sequence Aaron Voss | Route Optimization Agent agent | $66k | In flight | 31m / 1h 23m |
| CS6B-1037 | Field job at notify customer Ethan Duarte | M2D spine gbs | $13k | In flight | 39m / 4h 2m |
| CS6B-1043 | Field job at re-sequence Farrah Nakamura | Dispatch Orchestrator agent | $18k | In flight | 2h 46m / 1h 23m |
| CS6B-1055 | Field job at notify customer Grace Adeyemi | M2D spine gbs | $87k | In flight | 2h 5m / 4h 2m |