Zoom 3 of 3 — line
Same-day Re-optimization
Transactional line · Customer Service · Field Service Dispatch
Runs when: Runs transactional. Starts when a request lands in the queue.
5732
units a week
84%
touchless
5
stations
2.9h
timetable
3.2h
actual
+10%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Detect disruption
Workflowrun by Job Qualification Agent
dwell 62msla 118mqueued 39 - 02
Re-sequence
Workflowrun by Skills Matching Agent
dwell 69msla 83mqueued 40 - 03
Notify customer
AI GBS AI GBS depotrun by Job Qualification Agent
dwell 106msla 242mqueued 19 - 04
Confirm
Workflowrun by Parts Availability Agent
dwell 39msla 77mqueued 20 - 05
Execute
Workflowrun by Appointment Agent
dwell 158msla 256mqueued 29
Live trains on this line
8 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS6B-1006 | Field job at re-sequence Maeve Mensah | Job Qualification Agent agent | $42k | In flight | 48m / 1h 23m |
| CS6B-1007 | Field job at confirm Maeve Farouk | Route Optimization Agent agent | $23k | Evidence posted | 52m / 1h 17m |
| CS6B-1014 | Field job at confirm Marcus Bianchi | Job Closure Agent agent | $53k | Evidence posted | 1h 24m / 1h 17m |
| CS6B-1025 | Field job at detect disruption Anika Duarte | Job Closure Agent agent | $80k | Evidence posted | 1h 17m / 1h 58m |
| CS6B-1028 | Field job at re-sequence Aaron Voss | Route Optimization Agent agent | $66k | In flight | 31m / 1h 23m |
| CS6B-1037 | Field job at notify customer Ethan Duarte | M2D spine gbs | $13k | In flight | 39m / 4h 2m |
| CS6B-1043 | Field job at re-sequence Farrah Nakamura | Dispatch Orchestrator agent | $18k | In flight | 2h 46m / 1h 23m |
| CS6B-1055 | Field job at notify customer Grace Adeyemi | M2D spine gbs | $87k | In flight | 2h 5m / 4h 2m |