Zoom 3 of 3 — line
Billing Dispute
Transactional line · Customer Service · Tier-1 Resolution
Runs when: Runs transactional. Starts when an upstream system posts an event.
1787
units a week
89%
touchless
6
stations
3.5h
timetable
3.1h
actual
-11%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Receive
Workflowrun by Answer Composition Agent
dwell 53msla 84mqueued 26 run by Answer Composition Agent
dwell 164msla 358mqueued 6- 03
Assess
Workflowrun by Order Status Agent
dwell 24msla 52mqueued 18 - 04
Credit approve
Policyrun by Director, Tier-1 Service
Gate: Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Tier-1 Service
dwell 237msla 418mqueued 9 run by Answer Composition Agent
dwell 170msla 318mqueued 1- 06
Confirm
Workflowrun by Sentiment Monitor Agent
dwell 139msla 278mqueued 41
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS2B-1003 | Case at post Owen Rhodes | O2C spine gbs | $66k | In flight | 7h 22m / 5h 18m |
| CS2B-1008 | Case at assess Pierre Muller | Handoff Agent agent | $87k | In flight | 32m / 52m |
| CS2B-1019 | Case at post Hannah Delgado | O2C spine gbs | $36k | Evidence posted | 3h 57m / 5h 18m |
| CS2B-1021 | Case at assess Owen Haddad | Order Status Agent agent | $39k | In flight | 1h 2m / 52m |
| CS2B-1034 | Case at receive Ethan Brennan | Answer Composition Agent agent | $6k | In flight | 54m / 1h 24m |