Zoom 3 of 3 — line
Feedback to Insight
Analytical line · Customer Service · Voice of Customer
Runs when: Runs analytical. Starts when the cycle calendar fires.
12
units a week
57%
touchless
6
stations
5.9d
timetable
6.4d
actual
+9%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Ingest
AI GBS AI GBS depotrun by Voice of Customer Orchestrator
dwell 391msla 566mqueued 17 - 02
Extract themes
Workflowrun by Theme Extraction Agent
dwell 573msla 1188mqueued 41 - 03
Quantify drivers
Workflowrun by Driver Analysis Agent
dwell 189msla 296mqueued 6 - 04
Draft insight
Workflowrun by Churn Signal Agent
dwell 193msla 275mqueued 43 - 05
Review
Policyrun by Head of Customer Experience
Gate: Held for a named human when the unit exceeds the feedback theme decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Customer Experience
dwell 1256msla 2980mqueued 4 - 06
Distribute
Workflowrun by Journey Friction Agent
dwell 793msla 1248mqueued 11
Live trains on this line
2 units in motion right now