Zoom 3 of 3 — line
Feedback to Insight
Analytical line · Customer Service · Voice of Customer
Runs when: Runs analytical. Starts when the cycle calendar fires.
12
units a week
57%
touchless
6
stations
5.9d
timetable
6.4d
actual
+9%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Ingest
AI GBS AI GBS depotrun by Voice of Customer Orchestrator
dwell 391msla 566mqueued 17 - 02
Extract themes
Workflowrun by Theme Extraction Agent
dwell 573msla 1188mqueued 41 - 03
Quantify drivers
Workflowrun by Driver Analysis Agent
dwell 189msla 296mqueued 6 - 04
Draft insight
Workflowrun by Churn Signal Agent
dwell 193msla 275mqueued 43 - 05
Review
Policyrun by Head of Customer Experience
Gate: Held for a named human when the unit exceeds the feedback theme decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Customer Experience
dwell 1256msla 2980mqueued 4 - 06
Distribute
Workflowrun by Journey Friction Agent
dwell 793msla 1248mqueued 11
Live trains on this line
2 units in motion right now