Zoom 3 of 3 — line
Contact Driver Reduction
Analytical line · Customer Service · Service Analytics
Runs when: Runs analytical. Starts when the reporting period closes.
61
units a week
58%
touchless
6
stations
2.3d
timetable
44.4h
actual
-21%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Cluster drivers
Workflowrun by Metric Assembly Agent
dwell 592msla 699mqueued 24 - 02
Quantify cost
Workflowrun by Cost-to-Serve Agent
dwell 200msla 268mqueued 32 - 03
Model fixes
Workflowrun by Contact Driver Agent
dwell 136msla 176mqueued 29 - 04
Draft case
Workflowrun by Deflection Value Agent
dwell 580msla 713mqueued 40 - 05
Ratify
Policyrun by Head of Service Analytics
Gate: Held for a named human when the unit exceeds the analysis decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Analytics
dwell 1295msla 3035mqueued 4 - 06
Route owners
Workflowrun by Narrative Agent
dwell 787msla 1401mqueued 16
Live trains on this line
2 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS11B-1002 | Analysis at route owners Beatriz Haddad | Benchmark Agent agent | $1.7m | Auto-cleared | 16h 44m / 23h 21m |
| CS11B-1012 | Analysis at quantify cost Naomi Delgado | Analytics Policy Agent agent | $777k | In flight | 7h 16m / 4h 28m |