Zoom 3 of 3 — line
Contact Driver Reduction
Analytical line · Customer Service · Service Analytics
Runs when: Runs analytical. Starts when the reporting period closes.
61
units a week
58%
touchless
6
stations
2.3d
timetable
44.4h
actual
-21%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Cluster drivers
Workflowrun by Metric Assembly Agent
dwell 592msla 699mqueued 24 - 02
Quantify cost
Workflowrun by Cost-to-Serve Agent
dwell 200msla 268mqueued 32 - 03
Model fixes
Workflowrun by Contact Driver Agent
dwell 136msla 176mqueued 29 - 04
Draft case
Workflowrun by Deflection Value Agent
dwell 580msla 713mqueued 40 - 05
Ratify
Policyrun by Head of Service Analytics
Gate: Held for a named human when the unit exceeds the analysis decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Analytics
dwell 1295msla 3035mqueued 4 - 06
Route owners
Workflowrun by Narrative Agent
dwell 787msla 1401mqueued 16
Live trains on this line
2 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS11B-1002 | Analysis at route owners Beatriz Haddad | Benchmark Agent agent | $1.7m | Auto-cleared | 16h 44m / 23h 21m |
| CS11B-1012 | Analysis at quantify cost Naomi Delgado | Analytics Policy Agent agent | $777k | In flight | 7h 16m / 4h 28m |