Zoom 3 of 3 — line
Period Service Review
Analytical line · Customer Service · Service Analytics
Runs when: Runs analytical. Starts when a drift signal breaches tolerance.
53
units a week
64%
touchless
6
stations
6.4d
timetable
5.7d
actual
-12%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Assemble metrics
AI GBS AI GBS depotrun by Metric Assembly Agent
dwell 213msla 476mqueued 27 - 02
Compute cost to serve
Workflowrun by Cost-to-Serve Agent
dwell 407msla 852mqueued 24 - 03
Explain drivers
Workflowrun by Contact Driver Agent
dwell 716msla 1465mqueued 19 - 04
Draft narrative
Workflowrun by Deflection Value Agent
dwell 240msla 539mqueued 5 - 05
Review
Policyrun by Head of Service Analytics
Gate: Held for a named human when the unit exceeds the analysis decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Analytics
dwell 525msla 932mqueued 7 - 06
Publish
Workflowrun by Narrative Agent
dwell 783msla 1375mqueued 30
Live trains on this line
3 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS11A-1000 | Analysis at explain drivers Anika Whitfield | Head of Service Analytics human | $112k | Human hold | 7h 48m / 1d 0h |
| CS11A-1011 | Analysis at publish Leila Marchetti | Service Economics Agent agent | $723k | Auto-cleared | 1d 4h / 22h 55m |
| CS11A-1016 | Analysis at publish Oscar Muller | Cost-to-Serve Agent agent | $1.3m | Auto-cleared | 22h 54m / 22h 55m |