Zoom 3 of 3 — line
Period Service Review
Analytical line · Customer Service · Service Analytics
Runs when: Runs analytical. Starts when a drift signal breaches tolerance.
53
units a week
64%
touchless
6
stations
6.4d
timetable
5.7d
actual
-12%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Assemble metrics
AI GBS AI GBS depotrun by Metric Assembly Agent
dwell 213msla 476mqueued 27 - 02
Compute cost to serve
Workflowrun by Cost-to-Serve Agent
dwell 407msla 852mqueued 24 - 03
Explain drivers
Workflowrun by Contact Driver Agent
dwell 716msla 1465mqueued 19 - 04
Draft narrative
Workflowrun by Deflection Value Agent
dwell 240msla 539mqueued 5 - 05
Review
Policyrun by Head of Service Analytics
Gate: Held for a named human when the unit exceeds the analysis decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Analytics
dwell 525msla 932mqueued 7 - 06
Publish
Workflowrun by Narrative Agent
dwell 783msla 1375mqueued 30
Live trains on this line
3 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS11A-1000 | Analysis at explain drivers Anika Whitfield | Head of Service Analytics human | $112k | Human hold | 7h 48m / 1d 0h |
| CS11A-1011 | Analysis at publish Leila Marchetti | Service Economics Agent agent | $723k | Auto-cleared | 1d 4h / 22h 55m |
| CS11A-1016 | Analysis at publish Oscar Muller | Cost-to-Serve Agent agent | $1.3m | Auto-cleared | 22h 54m / 22h 55m |