Zoom 3 of 3 — line
Compliance Screening
Transactional line · Customer Service · Quality & Coaching
Runs when: Runs transactional. Starts when an upstream system posts an event.
6388
units a week
68%
touchless
5
stations
24.2h
timetable
30.4h
actual
+26%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Screen all
AI GBS AI GBS depotrun by Quality Orchestrator
dwell 119msla 245mqueued 4 - 02
Flag breach
Workflowrun by Quality Scoring Agent
dwell 95msla 140mqueued 46 - 03
Review
Policyrun by Director, Service Quality
Gate: Held for a named human when the unit exceeds the quality review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Service Quality
dwell 419msla 942mqueued 8 run by Coaching Plan Agent
dwell 127msla 257mqueued 9- 05
Close
Workflowrun by Compliance Screening Agent
dwell 126msla 148mqueued 29
Live trains on this line
6 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS9B-1001 | Quality review at action Rafael Marchetti | Quality Orchestrator agent | $18k | Evidence posted | 4h 14m / 4h 17m |
| CS9B-1008 | Quality review at action Ethan Ellery | Agent Performance Agent agent | $70k | Evidence posted | 5h 29m / 4h 17m |
| CS9B-1015 | Quality review at action Leila Farouk | Interaction Sampling Agent agent | $48k | Evidence posted | 3h 56m / 4h 17m |
| CS9B-1024 | Quality review at close Rafael Novak | Coaching Plan Agent agent | $21k | Auto-cleared | 4h 18m / 2h 28m |
| CS9B-1033 | Quality review at close Elena Rhodes | Coaching Plan Agent agent | $41k | Auto-cleared | 2h 7m / 2h 28m |
| CS9B-1038 | Quality review at review Callum Sandoval | Director, Service Quality human | $83k | Human hold | 4h 54m / 15h 42m |