Zoom 3 of 3 — line
Compliance Screening
Transactional line · Customer Service · Quality & Coaching
Runs when: Runs transactional. Starts when an upstream system posts an event.
6388
units a week
68%
touchless
5
stations
24.2h
timetable
30.4h
actual
+26%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Screen all
AI GBS AI GBS depotrun by Quality Orchestrator
dwell 119msla 245mqueued 4 - 02
Flag breach
Workflowrun by Quality Scoring Agent
dwell 95msla 140mqueued 46 - 03
Review
Policyrun by Director, Service Quality
Gate: Held for a named human when the unit exceeds the quality review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Director, Service Quality
dwell 419msla 942mqueued 8 run by Coaching Plan Agent
dwell 127msla 257mqueued 9- 05
Close
Workflowrun by Compliance Screening Agent
dwell 126msla 148mqueued 29
Live trains on this line
6 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS9B-1001 | Quality review at action Rafael Marchetti | Quality Orchestrator agent | $18k | Evidence posted | 4h 14m / 4h 17m |
| CS9B-1008 | Quality review at action Ethan Ellery | Agent Performance Agent agent | $70k | Evidence posted | 5h 29m / 4h 17m |
| CS9B-1015 | Quality review at action Leila Farouk | Interaction Sampling Agent agent | $48k | Evidence posted | 3h 56m / 4h 17m |
| CS9B-1024 | Quality review at close Rafael Novak | Coaching Plan Agent agent | $21k | Auto-cleared | 4h 18m / 2h 28m |
| CS9B-1033 | Quality review at close Elena Rhodes | Coaching Plan Agent agent | $41k | Auto-cleared | 2h 7m / 2h 28m |
| CS9B-1038 | Quality review at review Callum Sandoval | Director, Service Quality human | $83k | Human hold | 4h 54m / 15h 42m |