Zoom 3 of 3 — line
Gap to Published Article
Transactional line · Customer Service · Knowledge Management
Runs when: Runs transactional. Starts when a threshold is crossed.
1401
units a week
84%
touchless
6
stations
2.6h
timetable
3.2h
actual
+23%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Detect gap
Workflowrun by Gap Detection Agent
dwell 88msla 112mqueued 36 - 02
Draft article
Workflowrun by Article Authoring Agent
dwell 40msla 50mqueued 16 - 03
Verify accuracy
Policyrun by Head of Knowledge Management
Gate: Held for a named human when the unit exceeds the article decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Knowledge Management
dwell 382msla 888mqueued 7 - 04
Localize
AI GBS AI GBS depotrun by Freshness Agent
dwell 38msla 68mqueued 20 - 05
Publish
AI GBS AI GBS depotrun by Freshness Agent
dwell 41msla 76mqueued 13 - 06
Measure
Workflowrun by Usage Analytics Agent
dwell 49msla 95mqueued 6
Live trains on this line
8 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS5A-1006 | Article at publish Simon Sandoval | AI-OPS spine gbs | $58k | In flight | 1h 26m / 1h 16m |
| CS5A-1011 | Article at detect gap Simon Sorensen | Localization Agent agent | $62k | Evidence posted | 2h 12m / 1h 52m |
| CS5A-1016 | Article at publish Sanjay Achebe | AI-OPS spine gbs | $59k | In flight | 56m / 1h 16m |
| CS5A-1022 | Article at detect gap Lukas Ferreira | Usage Analytics Agent agent | $54k | In flight | 1h 38m / 1h 52m |
| CS5A-1030 | Article at draft article Elena Marchetti | Knowledge Orchestrator agent | $18k | In flight | 14m / 50m |
| CS5A-1038 | Article at verify accuracy Clara Sandoval | Article Authoring Agent agent | $80k | In flight | 1h 45m / 14h 48m |
| CS5A-1048 | Article at detect gap Daniel Duarte | Knowledge Doctrine Agent agent | $91k | In flight | 30m / 1h 52m |
| CS5A-1055 | Article at detect gap Rafael Ellery | Head of Knowledge Management human | $8k | Human hold | 3h 21m / 1h 52m |