Zoom 3 of 3 — line
Gap to Published Article
Transactional line · Customer Service · Knowledge Management
Runs when: Runs transactional. Starts when a threshold is crossed.
1401
units a week
84%
touchless
6
stations
2.6h
timetable
3.2h
actual
+23%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Detect gap
Workflowrun by Gap Detection Agent
dwell 88msla 112mqueued 36 - 02
Draft article
Workflowrun by Article Authoring Agent
dwell 40msla 50mqueued 16 - 03
Verify accuracy
Policyrun by Head of Knowledge Management
Gate: Held for a named human when the unit exceeds the article decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Knowledge Management
dwell 382msla 888mqueued 7 - 04
Localize
AI GBS AI GBS depotrun by Freshness Agent
dwell 38msla 68mqueued 20 - 05
Publish
AI GBS AI GBS depotrun by Freshness Agent
dwell 41msla 76mqueued 13 - 06
Measure
Workflowrun by Usage Analytics Agent
dwell 49msla 95mqueued 6
Live trains on this line
8 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS5A-1006 | Article at publish Simon Sandoval | AI-OPS spine gbs | $58k | In flight | 1h 26m / 1h 16m |
| CS5A-1011 | Article at detect gap Simon Sorensen | Localization Agent agent | $62k | Evidence posted | 2h 12m / 1h 52m |
| CS5A-1016 | Article at publish Sanjay Achebe | AI-OPS spine gbs | $59k | In flight | 56m / 1h 16m |
| CS5A-1022 | Article at detect gap Lukas Ferreira | Usage Analytics Agent agent | $54k | In flight | 1h 38m / 1h 52m |
| CS5A-1030 | Article at draft article Elena Marchetti | Knowledge Orchestrator agent | $18k | In flight | 14m / 50m |
| CS5A-1038 | Article at verify accuracy Clara Sandoval | Article Authoring Agent agent | $80k | In flight | 1h 45m / 14h 48m |
| CS5A-1048 | Article at detect gap Daniel Duarte | Knowledge Doctrine Agent agent | $91k | In flight | 30m / 1h 52m |
| CS5A-1055 | Article at detect gap Rafael Ellery | Head of Knowledge Management human | $8k | Human hold | 3h 21m / 1h 52m |