Zoom 3 of 3 — line
Freshness Cycle
Transactional line · Customer Service · Knowledge Management
Runs when: Runs transactional. Starts when a threshold is crossed.
7182
units a week
74%
touchless
5
stations
9.5h
timetable
9.8h
actual
+3%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Scan staleness
Workflowrun by Gap Detection Agent
dwell 16msla 30mqueued 10 - 02
Re-verify
Workflowrun by Article Authoring Agent
dwell 49msla 87mqueued 22 - 03
Update draft
Workflowrun by Accuracy Verification Agent
dwell 161msla 232mqueued 17 - 04
Approve
Policyrun by Head of Knowledge Management
Gate: Held for a named human when the unit exceeds the article decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Knowledge Management
dwell 410msla 929mqueued 3 - 05
Republish
AI GBS AI GBS depotrun by Freshness Agent
dwell 90msla 197mqueued 5
Live trains on this line
7 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS5B-1000 | Article at republish Sanjay Bianchi | AI-OPS spine gbs | $63k | Auto-cleared | 22m / 3h 17m |
| CS5B-1011 | Article at approve Leila Brennan | Knowledge Doctrine Agent agent | $3k | Evidence posted | 9h 44m / 15h 29m |
| CS5B-1014 | Article at re-verify Pierre Farouk | Usage Analytics Agent agent | $11k | In flight | 11m / 1h 27m |
| CS5B-1027 | Article at scan staleness Priya Voss | Localization Agent agent | $18k | Evidence posted | 41m / 30m |
| CS5B-1031 | Article at approve Grace Haddad | Localization Agent agent | $80k | In flight | 16h 29m / 15h 29m |
| CS5B-1038 | Article at scan staleness Yuki Voss | Head of Knowledge Management human | $35k | Human hold | 20m / 30m |
| CS5B-1047 | Article at scan staleness Oscar Nakamura | Knowledge Doctrine Agent agent | $49k | In flight | 11m / 30m |