Zoom 3 of 3 — line
Freshness Cycle
Transactional line · Customer Service · Knowledge Management
Runs when: Runs transactional. Starts when a threshold is crossed.
7182
units a week
74%
touchless
5
stations
9.5h
timetable
9.8h
actual
+3%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Scan staleness
Workflowrun by Gap Detection Agent
dwell 16msla 30mqueued 10 - 02
Re-verify
Workflowrun by Article Authoring Agent
dwell 49msla 87mqueued 22 - 03
Update draft
Workflowrun by Accuracy Verification Agent
dwell 161msla 232mqueued 17 - 04
Approve
Policyrun by Head of Knowledge Management
Gate: Held for a named human when the unit exceeds the article decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Knowledge Management
dwell 410msla 929mqueued 3 - 05
Republish
AI GBS AI GBS depotrun by Freshness Agent
dwell 90msla 197mqueued 5
Live trains on this line
7 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS5B-1000 | Article at republish Sanjay Bianchi | AI-OPS spine gbs | $63k | Auto-cleared | 22m / 3h 17m |
| CS5B-1011 | Article at approve Leila Brennan | Knowledge Doctrine Agent agent | $3k | Evidence posted | 9h 44m / 15h 29m |
| CS5B-1014 | Article at re-verify Pierre Farouk | Usage Analytics Agent agent | $11k | In flight | 11m / 1h 27m |
| CS5B-1027 | Article at scan staleness Priya Voss | Localization Agent agent | $18k | Evidence posted | 41m / 30m |
| CS5B-1031 | Article at approve Grace Haddad | Localization Agent agent | $80k | In flight | 16h 29m / 15h 29m |
| CS5B-1038 | Article at scan staleness Yuki Voss | Head of Knowledge Management human | $35k | Human hold | 20m / 30m |
| CS5B-1047 | Article at scan staleness Oscar Nakamura | Knowledge Doctrine Agent agent | $49k | In flight | 11m / 30m |