Zoom 1 of 3 — enterprise
The whole company as one transit network
Every workflow is a line. more
Sales
11 sub-functions · 33 lines · 194 stations
estate
74%
agentic now
99
agents
73.8K
units a week
Open the line map
Marketing
11 sub-functions · 33 lines · 190 stations
estate
71%
agentic now
98
agents
85.0K
units a week
Open the line map
Revenue Growth Management
11 sub-functions · 33 lines · 171 stations
estate
79%
agentic now
88
agents
107.7K
units a week
Open the line map
Legal
11 sub-functions · 33 lines · 202 stations
estate
66%
agentic now
92
agents
108.1K
units a week
Open the line map
Procurement & Source-to-Pay
11 sub-functions · 33 lines · 186 stations
estate
77%
agentic now
92
agents
103.4K
units a week
Open the line map
Supply Chain
11 sub-functions · 33 lines · 178 stations
estate
72%
agentic now
91
agents
114.3K
units a week
Open the line map
Engineering
11 sub-functions · 33 lines · 176 stations
estate
71%
agentic now
89
agents
116.8K
units a week
Open the line map
Research & Development
11 sub-functions · 33 lines · 184 stations
estate
62%
agentic now
86
agents
88.4K
units a week
Open the line map
Finance
11 sub-functions · 33 lines · 196 stations
estate
78%
agentic now
90
agents
105.0K
units a week
Open the line map
Human Resources
11 sub-functions · 36 lines · 235 stations
estate
69%
agentic now
106
agents
122.4K
units a week
Open the line map
Information Technology
11 sub-functions · 33 lines · 195 stations
estate
76%
agentic now
90
agents
109.8K
units a week
Open the line map
Administration
11 sub-functions · 37 lines · 216 stations
estate
73%
agentic now
111
agents
98.9K
units a week
Open the line map
Customer Service
11 sub-functions · 33 lines · 191 stations
estate
72%
agentic now
110
agents
85.2K
units a week
Open the line map
AI GBS & Global Business Services
11 sub-functions · 39 lines · 234 stations
estate
81%
agentic now
119
agents
144.9K
units a week
Open the line map
Delays board
Lines running behind their designed timetable, ranked by hours lost per week
Supply Plan Cycle
Supply Chain · Supply Planning
+27%
24.1h planned · 30.6h actual
Talent Pool Nurture
Human Resources · Talent Acquisition
+20%
25.5h planned · 30.6h actual
Service Request to Fulfillment
Administration · Corporate Services
+24%
24.2h planned · 29.9h actual
Compliance Screening
Customer Service · Quality & Coaching
+26%
24.2h planned · 30.4h actual
Assignment Change
Revenue Growth Management · Territory & Comp Ops
+19%
23.9h planned · 28.4h actual
Covenant Monitoring
Finance · Treasury & Cash
+21%
23.3h planned · 28.2h actual
Time & Absence Cycle
AI GBS & Global Business Services · H2R Control Tower
+25%
18.3h planned · 22.9h actual
Master Data Change
Finance · Finance Systems
+23%
24.8h planned · 30.6h actual
Access Review
Revenue Growth Management · Systems & Integration
+22%
21.8h planned · 26.6h actual
Hygiene Remediation
Sales · Forecast & Pipeline Hygiene
+23%
18.4h planned · 22.6h actual
Held for a person
Red signals: an agent stopped, wrote down why, and handed the work to a named human
Invoice at credit approve
GB3D-1062 · AI GBS & Global Business Services · held by Tower Lead, Order-to-Cash
2h 55m
477 affected
Employment matter at draft advice
LG8A-1014 · Legal · held by Associate General Counsel, Employment
5h 9m
470 affected
Compliance case at escalate non-completion
LG4A-1014 · Legal · held by Chief Compliance Officer
15h 55m
467 affected
Field job at evidence
CS6A-1013 · Customer Service · held by Director, Field Service
4h 20m
465 affected
Feedback theme at ratify
CS8C-1001 · Customer Service · held by Head of Customer Experience
8d 7h
462 affected
Article at detect gap
CS5A-1055 · Customer Service · held by Head of Knowledge Management
3h 21m
462 affected
Technical position at retrieve policy
FI5B-1017 · Finance · held by Chief Accounting Officer
1h 44m
459 affected
Network change at test
IT5C-1047 · Information Technology · held by Director, Network Services
1h 23m
457 affected
Shipment at select carrier
SC5A-1039 · Supply Chain · held by Director, Logistics
6h 44m
452 affected
Field job at reschedule
CS6C-1030 · Customer Service · held by Director, Field Service
1h 25m
448 affected
Claim at validate warranty
CS7A-1022 · Customer Service · held by Director, Warranty & Returns
5h 17m
444 affected
Declaration at screen restricted party
SC7A-1027 · Supply Chain · held by Director, Global Trade
6h 32m
440 affected
Network change at request
IT5B-1033 · Information Technology · held by Director, Network Services
1h 51m
433 affected
Ops item at draft template
LG11B-1010 · Legal · held by Director, Legal Operations
5h 43m
432 affected
Assignment at transition
HR7A-1020 · Human Resources · held by Director, Global Mobility
7h 8m
430 affected
IP matter at file
LG6A-1014 · Legal · held by Chief IP Counsel
1h 16m
429 affected
Risk event at challenge
SC11C-1012 · Supply Chain · held by Director, Supply Resilience
6d 3h
427 affected
Assignment at sign-off
RO8C-1042 · Revenue Growth Management · held by Director, Sales Operations
14h 34m
427 affected
Disclosure at detect novel work
RD7A-1040 · Research & Development · held by Director, IP Capture
4h 48m
409 affected
Change at scope authority
HR11C-1007 · Human Resources · held by Director, HR Technology
5h 44m
402 affected
Application change at business owner approve
IT6C-1007 · Information Technology · held by Director, Application Services
14h 1m
401 affected
Quote at approve
RO3B-1027 · Revenue Growth Management · held by Director, Quote Operations
8h 48m
401 affected
Payroll transaction at anomaly review
GB1A-1030 · AI GBS & Global Business Services · held by Tower Lead, Hire-to-Retire
8h 42m
398 affected
Ops item at gc review
LG11A-1007 · Legal · held by Director, Legal Operations
2d 3h
386 affected
Filled stations run inside an AI GBS depot rather than inside the function. That is the point of the shared spine: the same posting, matching, and settlement stations serve every function once rather than once per function. Open the AI GBS floor to see the depots and what each transaction costs to run.
Actions
What is waiting on a person
Every line is a real workflow on a timetable. more
lines are running slower than their timetable
Actual hours above timetable hours. more
units are held at a station
Held means the work stopped at a named stage with a named holder. more
lines are showing a red signal
Red is the line running materially behind its own timetable. more
escalations raised off these lines
An escalation is a station handing the decision up rather than guessing.
Operations
What this desk is allowed to start
A surface that only reports is not operable. more
Trigger and bound
475 lines run across 154 sub-functions through 2,748 stations, carrying 2,520 units. more
Live observability
What the record shows right now
Signal on every line. more
Current distribution
475 lines
Is policy and strategy coming to fruition
Whether the written intent is holding here
Holding. The map shows where work is actually stuck instead of averaging it away.
Holding on the record
The intent was that a leader can see the estate the way a controller sees a network: lines, stations, interchanges and the trains that are not moving. more