Zoom 3 of 3 — line
Query to Resolution
Transactional line · Customer Service · Tier-1 Resolution
Runs when: Runs transactional. Starts when a threshold is crossed.
916
units a week
91%
touchless
6
stations
13.0h
timetable
14.4h
actual
+11%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Receive
Workflowrun by Answer Composition Agent
dwell 184msla 345mqueued 35 - 02
Retrieve context
AI GBS AI GBS depotrun by Answer Composition Agent
dwell 79msla 118mqueued 25 - 03
Compose answer
AI GBS AI GBS depotrun by Answer Composition Agent
dwell 42msla 68mqueued 8 - 04
Act on account
AI GBS AI GBS depotrun by Answer Composition Agent
dwell 81msla 146mqueued 21 - 05
Confirm
Workflowrun by Refund & Credit Agent
dwell 38msla 75mqueued 18 - 06
Close
AI GBS AI GBS depotrun by Answer Composition Agent
dwell 155msla 266mqueued 41
Live trains on this line
6 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| CS2A-1005 | Case at act on account Callum Marchetti | O2C spine gbs | $43k | In flight | 3h 3m / 2h 26m |
| CS2A-1011 | Case at retrieve context Grace Achebe | O2C spine gbs | $86k | In flight | 17m / 1h 58m |
| CS2A-1017 | Case at close Clara Okafor | O2C spine gbs | $52k | Evidence posted | 2h 22m / 4h 26m |
| CS2A-1026 | Case at confirm Zara Sorensen | Account Action Agent agent | $5k | In flight | 47m / 1h 15m |
| CS2A-1031 | Case at confirm Kofi Sandoval | Tier-1 Resolution Orchestrator agent | $72k | In flight | 1h 30m / 1h 15m |
| CS2A-1037 | Case at act on account Oscar Mensah | O2C spine gbs | $38k | In flight | 3h 4m / 2h 26m |