Function cockpit
AI GBS & Global Business Services
One front door for the enterprise. The digital-workforce factory.
Phase: Phase 4 — Governed autonomy
Operate shared services as an enterprise control tower and digital-workforce factory: intake, routing, standard execution, queue balance and evidence packaging are agent work; service design, sourcing strategy and control acceptance remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
30-50% released operating capacity across mature services; selected transactional workflows higher
Accountable human
Head of Global Business Services
CoS agent: GBS Chief of Staff
Every workflow drawn as a line with its stations and live trains
Line map
AI GBS & Global Business Services as a running network
Every workflow is a line. Every stage is a station. Every live piece of work is a train on that line. Diamonds are control gates. Filled squares run inside AI GBS. Click any line to walk it station by station.
Lines running
39
Stations
234
Control gates
33
stations a unit cannot pass without clearing a rule
Interchanges
11
handoffs to another function
Behind timetable
19 of 39
actual cycle time above design
Owns payroll transaction work end to end inside AI GBS & Global Business Services. Runs 4 lines across 27 stations, drains the repeatable share into the H2R tower, and holds 3 human gates.
Owns invoice work end to end inside AI GBS & Global Business Services. Runs 4 lines across 24 stations, drains the repeatable share into the S2P tower, and holds 4 human gates.
Owns invoice work end to end inside AI GBS & Global Business Services. Runs 4 lines across 24 stations, drains the repeatable share into the O2C tower, and holds 3 human gates.
Owns reconciliation work end to end inside AI GBS & Global Business Services. Runs 4 lines across 25 stations, drains the repeatable share into the R2R tower, and holds 4 human gates.
Owns service request work end to end inside AI GBS & Global Business Services. Runs 3 lines across 14 stations, drains the repeatable share into the AI-OPS tower, and holds 2 human gates.
Owns process standard work end to end inside AI GBS & Global Business Services. Runs 3 lines across 19 stations, drains the repeatable share into no shared tower, and holds 3 human gates.
Owns automation work end to end inside AI GBS & Global Business Services. Runs 4 lines across 26 stations, drains the repeatable share into the AI-OPS tower, and holds 4 human gates.
Owns master record work end to end inside AI GBS & Global Business Services. Runs 3 lines across 17 stations, drains the repeatable share into the DATA-ANALYTICS tower, and holds 2 human gates.
Owns service review work end to end inside AI GBS & Global Business Services. Runs 4 lines across 22 stations, drains the repeatable share into the AI-OPS tower, and holds 4 human gates.
Owns improvement work end to end inside AI GBS & Global Business Services. Runs 3 lines across 17 stations, drains the repeatable share into the AI-OPS tower, and holds 2 human gates.
Owns cost line work end to end inside AI GBS & Global Business Services. Runs 3 lines across 19 stations, drains the repeatable share into the R2R tower, and holds 2 human gates.