Sub-function
Master Data Management
Owns master record work end to end inside AI GBS & Global Business Services. Runs 3 lines across 17 stations, drains the repeatable share into the DATA-ANALYTICS tower, and holds 2 human gates.
Estate rating
A
76 / 100
Profiling, enrichment and dedupe run agentic. A steward confirms golden records for entities that drive payment or reporting, because bad master data poisons every tower.
Agents
11
Lines
3
Units / wk
9,565
Timetable vs actual
7.7h → 9.7h
Cost / unit
$6.08
was $18
Run-rate saving
$5.8M
annualized at this volume
The 11 agents running this sub-function
Grouped by what they are for, not by where they sit. The agent org is process-shaped.
Master Data Orchestrator
Owns the master data management lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A4 · escalates to Escalates to Head of Master Data when the unit falls outside the decision envelope or confidence drops below the floor.
Data Quality Agent
Watches master data management continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
ceiling A4 · escalates to Escalates to Head of Master Data when the unit falls outside the decision envelope or confidence drops below the floor.
Golden Record Agent
Executes the master data management step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Head of Master Data when the unit falls outside the decision envelope or confidence drops below the floor.
Duplicate Resolution Agent
Executes the master data management step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Head of Master Data when the unit falls outside the decision envelope or confidence drops below the floor.
Enrichment Agent
Executes the master data management step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Head of Master Data when the unit falls outside the decision envelope or confidence drops below the floor.
Stewardship Routing Agent
Executes the master data management step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Head of Master Data when the unit falls outside the decision envelope or confidence drops below the floor.
Hierarchy Agent
Runs the repeatable portion of master data management inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Head of Master Data when the unit falls outside the decision envelope or confidence drops below the floor.
Lineage Agent
Runs the repeatable portion of master data management inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Head of Master Data when the unit falls outside the decision envelope or confidence drops below the floor.
Data Policy Agent
Holds the rules that bind every other agent in master data management. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Data Doctrine Agent
Authors positions on master data management. Frames the question, models the options, and writes a recommendation a human can ratify or reject.
ceiling A4 · escalates to Escalates when two options sit inside the confidence band and the evidence cannot separate them.
Master Data Management Challenger Agent
Adversarial reviewer for master data management. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A4 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into exception judgment and supplier relationship work.
Lines running in this sub-function
Each line is a workflow. Click a line to walk it station by station.
Strategy positions this sub-function holds
An agent that only executes is a robot. These are the calls it made, the argument against each one, and what would prove it wrong.
Master Data Management Operating Position
In challengev1Where should the autonomy ceiling for master data management sit over the next four quarters, and what evidence would justify moving it?
Hold the ceiling at A4 for master data management. Profiling, enrichment and dedupe run agentic. A steward confirms golden records for entities that drive payment or reporting, because bad master data poisons every tower. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
confidence
71%
The challenge — Master Data Management Challenger Agent
Master Data Management Challenger Agent argues the recommendation leans on 2 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.
Break conditions
- ·Override rate rises above 15 percent for two consecutive months
- ·Cost per master record stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $60k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $652k run rate | Known and priced. Cedes ground if comparators move faster. | live |
| Raise the ceiling one level now | $1704k to build controls | Override rate is 14 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $765k transition | Loses local context. Rework risk on the cases that are hardest to recover. | under review |
Policy register
The rules the agents above are bound by. Version, owner, approver, and the agents each rule constrains.
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| GB8-POL-200 | Master Data Management Decision Envelope Agents in this lane may act without a human when the master record sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock. binds 6 agents · US · Canada | envelope | Data Policy Agent | Head of Master Data | v5.3 | Active |
| GB8-POL-201 | Master Data Management Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision. binds 6 agents · LATAM · US | evidence | Data Policy Agent | Head of Master Data | v5.9 | Active |