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SLA Watch to Action
Transactional line · AI GBS & Global Business Services · Service Delivery Management
Runs when: Runs transactional. Starts when a threshold is crossed.
7573
units a week
72%
touchless
5
stations
2.7h
timetable
3.5h
actual
+30%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Monitor
AI GBS AI GBS depotrun by Stakeholder Reporting Agent
dwell 103msla 198mqueued 25 - 02
Detect breach risk
AI GBS AI GBS depotrun by Stakeholder Reporting Agent
dwell 174msla 242mqueued 10 - 03
Rebalance
AI GBS AI GBS depotrun by Stakeholder Reporting Agent
dwell 106msla 243mqueued 33 - 04
Escalate
Policyrun by Head of Service Delivery
Gate: Held for a named human when the unit exceeds the service review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Delivery
dwell 160msla 382mqueued 5 - 05
Confirm recovery
Workflowrun by Incident Coordination Agent
dwell 29msla 58mqueued 12
Live trains on this line
9 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB9A-1004 | Service review at confirm recovery Zara Adeyemi | Delivery Model Agent agent | $83k | Auto-cleared | 1h 11m / 58m |
| GB9A-1010 | Service review at monitor Priya Haddad | AI-OPS spine gbs | $21k | In flight | 51m / 3h 18m |
| GB9A-1019 | Service review at confirm recovery Victor Tanaka | Delivery Model Agent agent | $13k | Auto-cleared | 54m / 58m |
| GB9A-1025 | Service review at confirm recovery Farrah Delgado | Delivery Policy Agent agent | $58k | Auto-cleared | 11m / 58m |
| GB9A-1029 | Service review at confirm recovery Aaron Petrov | Delivery Policy Agent agent | $12k | Evidence posted | 11m / 58m |
| GB9A-1041 | Service review at detect breach risk Beatriz Mensah | Head of Service Delivery human | $65k | Human hold | 3h 32m / 4h 2m |
| GB9A-1048 | Service review at confirm recovery Lukas Baptiste | Incident Coordination Agent agent | $71k | Auto-cleared | 18m / 58m |
| GB9A-1052 | Service review at monitor Oscar Delgado | Head of Service Delivery human | $37k | Human hold | 4h 3m / 3h 18m |
| GB9A-1056 | Service review at confirm recovery Mei Adeyemi | SLA Monitoring Agent agent | $66k | Auto-cleared | 1h 11m / 58m |