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SLA Watch to Action
Transactional line · AI GBS & Global Business Services · Service Delivery Management
Runs when: Runs transactional. Starts when a threshold is crossed.
7573
units a week
72%
touchless
5
stations
2.7h
timetable
3.5h
actual
+30%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Monitor
AI GBS AI GBS depotrun by Stakeholder Reporting Agent
dwell 103msla 198mqueued 25 - 02
Detect breach risk
AI GBS AI GBS depotrun by Stakeholder Reporting Agent
dwell 174msla 242mqueued 10 - 03
Rebalance
AI GBS AI GBS depotrun by Stakeholder Reporting Agent
dwell 106msla 243mqueued 33 - 04
Escalate
Policyrun by Head of Service Delivery
Gate: Held for a named human when the unit exceeds the service review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Delivery
dwell 160msla 382mqueued 5 - 05
Confirm recovery
Workflowrun by Incident Coordination Agent
dwell 29msla 58mqueued 12
Live trains on this line
9 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB9A-1004 | Service review at confirm recovery Zara Adeyemi | Delivery Model Agent agent | $83k | Auto-cleared | 1h 11m / 58m |
| GB9A-1010 | Service review at monitor Priya Haddad | AI-OPS spine gbs | $21k | In flight | 51m / 3h 18m |
| GB9A-1019 | Service review at confirm recovery Victor Tanaka | Delivery Model Agent agent | $13k | Auto-cleared | 54m / 58m |
| GB9A-1025 | Service review at confirm recovery Farrah Delgado | Delivery Policy Agent agent | $58k | Auto-cleared | 11m / 58m |
| GB9A-1029 | Service review at confirm recovery Aaron Petrov | Delivery Policy Agent agent | $12k | Evidence posted | 11m / 58m |
| GB9A-1041 | Service review at detect breach risk Beatriz Mensah | Head of Service Delivery human | $65k | Human hold | 3h 32m / 4h 2m |
| GB9A-1048 | Service review at confirm recovery Lukas Baptiste | Incident Coordination Agent agent | $71k | Auto-cleared | 18m / 58m |
| GB9A-1052 | Service review at monitor Oscar Delgado | Head of Service Delivery human | $37k | Human hold | 4h 3m / 3h 18m |
| GB9A-1056 | Service review at confirm recovery Mei Adeyemi | SLA Monitoring Agent agent | $66k | Auto-cleared | 1h 11m / 58m |