LensReading which lens this session carries.

Function cockpit

AI GBS & Global Business Services

One front door for the enterprise. The digital-workforce factory.

Autonomy0% / 88%

Phase: Phase 4 — Governed autonomy

Operate shared services as an enterprise control tower and digital-workforce factory: intake, routing, standard execution, queue balance and evidence packaging are agent work; service design, sourcing strategy and control acceptance remain human.

Trust score

0

Touchless

0%

Human review

0%

Override rate

0%

Capacity released

30-50% released operating capacity across mature services; selected transactional workflows higher

Accountable human

Head of Global Business Services

CoS agent: GBS Chief of Staff

Watch one unit run any procedure on the happy viable agentified path

Process simulation

Run any AI GBS & Global Business Services procedure on the happy viable agentified path

Pick a procedure and press run.

The written procedures

Procedures you can run

39

Stations across them

234

every one of them a step in some run

Decision points

33

stations that stop for a named person

Stop for nobody

9

30 of the 39 still have a person on them

Units a week

144,910

the recorded volume across all of them

39 procedures. Pick one and it runs.
now running
GB7AIdea to ProductionAutomation Factory · Transactional · 6,593 a week
speed
worked clock
00:00
allowance clock
00:00
stations cleared
0/9
the happy path, worked time0 min of 15 hrs
the same run against its allowance0 min of 29 hrs
Human
decides · 2
Agent
does the work · 6
GBS
shared spine · 1
run log

Nothing has happened yet.

where the worked time goes15 hrs a unit
Person4.1 hrs · 27%Agent9.9 hrs · 65%Shared spine1.2 hrs · 8%5 crossings between lanes
what makes this path viable
  • The lanes are the recorded lanes. 2 of the 9 stations stop for a person and every one of them still does on this run.
  • Every one of the 2 decisions is still taken by the people who hold them. The happy path is that each one is released first time, not that it is skipped.
  • The owning team is held to a 80% autonomy ceiling and this run sits at 73% unattended, inside it.
  • 6 systems are attributed across the stations, and 0 of them are connected. Nothing in this run has been watched executing against a real system of record.
what would have to change

Nothing moves. 73% of the worked time already runs unattended and the owning team is held to a 80% ceiling, so the next decision cannot be handed over until somebody raises that ceiling.

stays with a person
  • 04 Approve — Handing this over would put 107% of the worked time in the unattended lane, past the 80% ceiling this team is held to.
  • 07 Control review — The last decision on the line. Something on every procedure ends with a person, so this one is never offered.
what this run is, and what it is not

This is a run, not a forecast.

Happy means nothing goes wrong: no station raises an exception, no gate sends the unit back, no rework loop fires and nothing sits in a queue between stations.

The second clock is the allowance.

A decision may be handed to the agent lane only if two things hold …

The run reads the station rows only.

What this run does not model: arrival patterns, contention between procedures for the same person, shift patterns, weekends, learning curves, and the cost of anything.