Sub-function
H2R Control Tower
Owns payroll transaction work end to end inside AI GBS & Global Business Services. Runs 4 lines across 27 stations, drains the repeatable share into the H2R tower, and holds 3 human gates.
Estate rating
A
81 / 100
The tower processes at scale with deterministic rules. Payroll disbursement keeps a dual human approval because an error is unrecoverable within the pay cycle.
Agents
12
Lines
4
Units / wk
25,526
Timetable vs actual
16.8h → 18.8h
Cost / unit
$7.21
was $26
Run-rate saving
$24.9M
annualized at this volume
The 12 agents running this sub-function
Grouped by what they are for, not by where they sit. The agent org is process-shaped.
Hire-to-Retire Tower Orchestrator
Owns the h2r control tower lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A4 · escalates to Escalates to Tower Lead, Hire-to-Retire when the unit falls outside the decision envelope or confidence drops below the floor.
Employee Lifecycle Agent
Runs the repeatable portion of h2r control tower inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Tower Lead, Hire-to-Retire when the unit falls outside the decision envelope or confidence drops below the floor.
Benefits Administration Agent
Runs the repeatable portion of h2r control tower inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Tower Lead, Hire-to-Retire when the unit falls outside the decision envelope or confidence drops below the floor.
Case Deflection Agent
Runs the repeatable portion of h2r control tower inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Tower Lead, Hire-to-Retire when the unit falls outside the decision envelope or confidence drops below the floor.
Payroll Run Agent
Executes the h2r control tower step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Tower Lead, Hire-to-Retire when the unit falls outside the decision envelope or confidence drops below the floor.
Time & Absence Agent
Executes the h2r control tower step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Tower Lead, Hire-to-Retire when the unit falls outside the decision envelope or confidence drops below the floor.
Exception Triage Agent
Executes the h2r control tower step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Tower Lead, Hire-to-Retire when the unit falls outside the decision envelope or confidence drops below the floor.
Employee Data Integrity Agent
Watches h2r control tower continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
ceiling A4 · escalates to Escalates to Tower Lead, Hire-to-Retire when the unit falls outside the decision envelope or confidence drops below the floor.
Statutory Filing Agent
Holds the rules that bind every other agent in h2r control tower. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
H2R Control Agent
Holds the rules that bind every other agent in h2r control tower. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
H2R Service Doctrine Agent
Authors positions on h2r control tower. Frames the question, models the options, and writes a recommendation a human can ratify or reject.
ceiling A4 · escalates to Escalates when two options sit inside the confidence band and the evidence cannot separate them.
H2R Control Tower Challenger Agent
Adversarial reviewer for h2r control tower. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A4 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into exception judgment and supplier relationship work.
Lines running in this sub-function
Each line is a workflow. Click a line to walk it station by station.
Strategy positions this sub-function holds
An agent that only executes is a robot. These are the calls it made, the argument against each one, and what would prove it wrong.
H2R Control Tower Operating Position
Ratifiedv2What operating shape carries twice the current payroll transaction volume without adding headcount, and what breaks first if we are wrong?
Hold the ceiling at A4 for h2r control tower. The tower processes at scale with deterministic rules. Payroll disbursement keeps a dual human approval because an error is unrecoverable within the pay cycle. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
confidence
81%
The challenge — H2R Control Tower Challenger Agent
H2R Control Tower Challenger Agent argues the recommendation leans on 3 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.
Break conditions
- ·Override rate rises above 14 percent for two consecutive months
- ·Cost per payroll transaction stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No independent test of the control evidence behind the touchless rate
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $218k run rate | Known and priced. Cedes ground if comparators move faster. | not selected |
| Raise the ceiling one level now | $1523k to build controls | Override rate is 14 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $560k transition | Loses local context. Rework risk on the cases that are hardest to recover. | selected |
Ratified 3 months ago. Measured since: cost per payroll transaction rose 9 percent against a forecast that it would fall 20 percent.
Policy register
The rules the agents above are bound by. Version, owner, approver, and the agents each rule constrains.
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| GB1-POL-200 | H2R Control Tower Decision Envelope Agents in this lane may act without a human when the payroll transaction sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock. binds 6 agents · US · Canada | envelope | Statutory Filing Agent | Tower Lead, Hire-to-Retire | v5.0 | Active |
| GB1-POL-201 | H2R Control Tower Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision. binds 6 agents · EU · UK | evidence | Statutory Filing Agent | Tower Lead, Hire-to-Retire | v4.7 | Active |