Function cockpit
AI GBS & Global Business Services
One front door for the enterprise. The digital-workforce factory.
Phase: Phase 4 — Governed autonomy
Operate shared services as an enterprise control tower and digital-workforce factory: intake, routing, standard execution, queue balance and evidence packaging are agent work; service design, sourcing strategy and control acceptance remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
30-50% released operating capacity across mature services; selected transactional workflows higher
Accountable human
Head of Global Business Services
CoS agent: GBS Chief of Staff
What the function hears before anyone asks
Sensing layer
The function hears the problem before anyone files a ticket
Autonomy starts with intake. These are the surfaces this function listens on, what it extracts from each, and which desk the signal is routed to without a human triaging it first.
Listening surfaces
0
Signal types
0
Events / 24h
0
Critical open
0
Signal volume over the last 24 hours
Volume alone is noise. The routing underneath it is what makes the intake autonomous.
Enterprise intake channels
1 signal typesUnclassifiable request
640 events / 24h
ExtractsRequest text, requester, absent service mapping
Routes toEnterprise Intake Agent
Service queues
1 signal typesPredicted SLA breach
1840 events / 24h
ExtractsService tier, queue depth, remaining time, capacity
Routes toSLA Agent
Agent registry & telemetry
1 signal typesAgent quality drift
96 events / 24h
ExtractsSuccess-rate delta, override trend, evaluation date
Routes toAgent Lifecycle Manager
Process event logs
1 signal typesRework loop detected
214 events / 24h
ExtractsProcess variant, loop frequency, cost impact
Routes toProcess Mining Agent
Control test harness
1 signal typesControl failure
34 events / 24h
ExtractsControl identifier, service line, evidence gap
Routes toControls Agent