Zoom 3 of 3 — line
Request to Tower
Transactional line · AI GBS & Global Business Services · Service Catalog & Intake
Runs when: Runs transactional. Starts when a threshold is crossed.
6982
units a week
88%
touchless
5
stations
8.8h
timetable
7.2h
actual
-18%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Intake
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 54msla 120mqueued 37 - 02
Classify
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 159msla 191mqueued 3 - 03
Check entitlement
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 175msla 314mqueued 26 - 04
Route to tower
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 42msla 91mqueued 24 - 05
Acknowledge
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 71msla 132mqueued 16
Live trains on this line
6 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB5A-1006 | Service request at check entitlement Grace Ferreira | Head of Service Catalog human | $20k | Human hold | 7h 3m / 5h 14m |
| GB5A-1013 | Service request at intake Zara Voss | AI-OPS spine gbs | $76k | In flight | 53m / 2h 0m |
| GB5A-1018 | Service request at acknowledge Aaron Tanaka | AI-OPS spine gbs | $39k | Auto-cleared | 32m / 2h 12m |
| GB5A-1024 | Service request at check entitlement Rosa Petrov | AI-OPS spine gbs | $14k | In flight | 4h 35m / 5h 14m |
| GB5A-1034 | Service request at acknowledge Idris Ellery | AI-OPS spine gbs | $25k | Auto-cleared | 2h 38m / 2h 12m |
| GB5A-1040 | Service request at route to tower Hiro Baptiste | AI-OPS spine gbs | $6k | In flight | 1h 9m / 1h 31m |