Zoom 3 of 3 — line
Request to Tower
Transactional line · AI GBS & Global Business Services · Service Catalog & Intake
Runs when: Runs transactional. Starts when a threshold is crossed.
6982
units a week
88%
touchless
5
stations
8.8h
timetable
7.2h
actual
-18%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Intake
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 54msla 120mqueued 37 - 02
Classify
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 159msla 191mqueued 3 - 03
Check entitlement
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 175msla 314mqueued 26 - 04
Route to tower
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 42msla 91mqueued 24 - 05
Acknowledge
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 71msla 132mqueued 16
Live trains on this line
6 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB5A-1006 | Service request at check entitlement Grace Ferreira | Head of Service Catalog human | $20k | Human hold | 7h 3m / 5h 14m |
| GB5A-1013 | Service request at intake Zara Voss | AI-OPS spine gbs | $76k | In flight | 53m / 2h 0m |
| GB5A-1018 | Service request at acknowledge Aaron Tanaka | AI-OPS spine gbs | $39k | Auto-cleared | 32m / 2h 12m |
| GB5A-1024 | Service request at check entitlement Rosa Petrov | AI-OPS spine gbs | $14k | In flight | 4h 35m / 5h 14m |
| GB5A-1034 | Service request at acknowledge Idris Ellery | AI-OPS spine gbs | $25k | Auto-cleared | 2h 38m / 2h 12m |
| GB5A-1040 | Service request at route to tower Hiro Baptiste | AI-OPS spine gbs | $6k | In flight | 1h 9m / 1h 31m |