Zoom 3 of 3 — line
Period Cost-to-Serve
Analytical line · AI GBS & Global Business Services · Cost-to-Serve Management
Runs when: Runs analytical. Starts when the cycle calendar fires.
9
units a week
66%
touchless
7
stations
5.9d
timetable
5.7d
actual
-3%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Collect volumes
AI GBS AI GBS depotrun by Unit Cost Agent
dwell 781msla 1862mqueued 2 - 02
Collect model spend
AI GBS AI GBS depotrun by Unit Cost Agent
dwell 371msla 806mqueued 35 - 03
Compute unit cost
Workflowrun by Volume Attribution Agent
dwell 313msla 382mqueued 13 - 04
Compare baseline
Workflowrun by Chargeback Agent
dwell 213msla 378mqueued 29 - 05
Draft narrative
Workflowrun by Benchmark Agent
dwell 714msla 1464mqueued 21 - 06
Review
Policyrun by Head of Service Economics
Gate: Held for a named human when the unit exceeds the cost line decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Economics
dwell 2750msla 4241mqueued 9 - 07
Publish
Workflowrun by Cost Narrative Agent
dwell 208msla 349mqueued 27
Live trains on this line
2 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB11A-1004 | Cost line at draft narrative Pierre Ferreira | Cost-to-Serve Orchestrator agent | $56k | Evidence posted | 11h 29m / 1d 0h |
| GB11A-1011 | Cost line at review Oscar Bianchi | Margin of Automation Agent agent | $2.2m | In flight | 4d 9h / 2d 22h |