Zoom 3 of 3 — line
Period Cost-to-Serve
Analytical line · AI GBS & Global Business Services · Cost-to-Serve Management
Runs when: Runs analytical. Starts when the cycle calendar fires.
9
units a week
66%
touchless
7
stations
5.9d
timetable
5.7d
actual
-3%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Collect volumes
AI GBS AI GBS depotrun by Unit Cost Agent
dwell 781msla 1862mqueued 2 - 02
Collect model spend
AI GBS AI GBS depotrun by Unit Cost Agent
dwell 371msla 806mqueued 35 - 03
Compute unit cost
Workflowrun by Volume Attribution Agent
dwell 313msla 382mqueued 13 - 04
Compare baseline
Workflowrun by Chargeback Agent
dwell 213msla 378mqueued 29 - 05
Draft narrative
Workflowrun by Benchmark Agent
dwell 714msla 1464mqueued 21 - 06
Review
Policyrun by Head of Service Economics
Gate: Held for a named human when the unit exceeds the cost line decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Economics
dwell 2750msla 4241mqueued 9 - 07
Publish
Workflowrun by Cost Narrative Agent
dwell 208msla 349mqueued 27
Live trains on this line
2 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB11A-1004 | Cost line at draft narrative Pierre Ferreira | Cost-to-Serve Orchestrator agent | $56k | Evidence posted | 11h 29m / 1d 0h |
| GB11A-1011 | Cost line at review Oscar Bianchi | Margin of Automation Agent agent | $2.2m | In flight | 4d 9h / 2d 22h |