Zoom 3 of 3 — line
Off-catalog Demand
Transactional line · AI GBS & Global Business Services · Service Catalog & Intake
Runs when: Runs transactional. Starts when a threshold is crossed.
8124
units a week
90%
touchless
4
stations
14.4h
timetable
17.0h
actual
+18%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Detect
Workflowrun by Catalog Definition Agent
dwell 28msla 66mqueued 25 - 02
Assess
Workflowrun by Demand Intake Agent
dwell 83msla 168mqueued 21 - 03
Route or refuse
Policyrun by Head of Service Catalog
Gate: Held for a named human when the unit exceeds the service request decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Catalog
dwell 186msla 392mqueued 3 - 04
Feed catalog backlog
Workflowrun by Routing Agent
dwell 115msla 234mqueued 13
Live trains on this line
8 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB5C-1000 | Service request at route or refuse Priya Nakamura | Catalog Policy Agent agent | $57k | In flight | 5h 27m / 6h 32m |
| GB5C-1012 | Service request at assess Grace Farouk | Routing Agent agent | $11k | Evidence posted | 1h 4m / 2h 48m |
| GB5C-1018 | Service request at feed catalog backlog Leila Raman | Eligibility Agent agent | $84k | Auto-cleared | 1h 26m / 3h 54m |
| GB5C-1021 | Service request at route or refuse Idris Achebe | Intake Analytics Agent agent | $66k | Evidence posted | 3h 24m / 6h 32m |
| GB5C-1028 | Service request at detect Oscar Farouk | Entitlement Agent agent | $19k | In flight | 54m / 1h 6m |
| GB5C-1040 | Service request at assess Ethan Voss | Catalog Definition Agent agent | $36k | In flight | 15m / 2h 48m |
| GB5C-1042 | Service request at route or refuse Marcus Costa | Catalog Definition Agent agent | $87k | Evidence posted | 42m / 6h 32m |
| GB5C-1054 | Service request at route or refuse Talia Whitfield | Demand Intake Agent agent | $56k | In flight | 5h 51m / 6h 32m |