Off-catalog Demand

Transactional line · AI GBS & Global Business Services · Service Catalog & Intake

Runs when: Runs transactional. Starts when a threshold is crossed.

8124

units a week

90%

touchless

stations

14.4h

timetable

17.0h

actual

+18%

vs timetable

5 clear3 evidenced0 held

Station walk

Every stage, who owns it, and what is sitting there

Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.

01
Detect
Workflow
run by Catalog Definition Agent
dwell 28msla 66mqueued 25
GB5C-1028Service request at detect54m
02
Assess
Workflow
run by Demand Intake Agent
dwell 83msla 168mqueued 21
GB5C-1012Service request at assess1h 4m GB5C-1040Service request at assess15m
03
Route or refuse
Policy
run by Head of Service Catalog
Gate: Held for a named human when the unit exceeds the service request decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Catalog
dwell 186msla 392mqueued 3
GB5C-1000Service request at route or refuse5h 27m GB5C-1021Service request at route or refuse3h 24m GB5C-1042Service request at route or refuse42m GB5C-1054Service request at route or refuse5h 51m
04
Feed catalog backlog
Workflow
run by Routing Agent
dwell 115msla 234mqueued 13
GB5C-1018Service request at feed catalog backlog1h 26m

Live trains on this line

8 units in motion right now

Ref	Work	Held by	Value	Status	Age / SLA
GB5C-1000	Service request at route or refuse Priya Nakamura	Catalog Policy Agent agent	$57k	In flight	5h 27m / 6h 32m
GB5C-1012	Service request at assess Grace Farouk	Routing Agent agent	$11k	Evidence posted	1h 4m / 2h 48m
GB5C-1018	Service request at feed catalog backlog Leila Raman	Eligibility Agent agent	$84k	Auto-cleared	1h 26m / 3h 54m
GB5C-1021	Service request at route or refuse Idris Achebe	Intake Analytics Agent agent	$66k	Evidence posted	3h 24m / 6h 32m
GB5C-1028	Service request at detect Oscar Farouk	Entitlement Agent agent	$19k	In flight	54m / 1h 6m
GB5C-1040	Service request at assess Ethan Voss	Catalog Definition Agent agent	$36k	In flight	15m / 2h 48m
GB5C-1042	Service request at route or refuse Marcus Costa	Catalog Definition Agent agent	$87k	Evidence posted	42m / 6h 32m
GB5C-1054	Service request at route or refuse Talia Whitfield	Demand Intake Agent agent	$56k	In flight	5h 51m / 6h 32m

Back to the AI GBS & Global Business Services line map