Zoom 3 of 3 — line
Dispute to Resolution
Transactional line · AI GBS & Global Business Services · O2C Control Tower
Runs when: Runs transactional. Starts when a threshold is crossed.
733
units a week
95%
touchless
6
stations
5.7h
timetable
5.3h
actual
-7%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Log
AI GBS AI GBS depotrun by Order Validation Agent
dwell 170msla 378mqueued 0 - 02
Classify
AI GBS AI GBS depotrun by Order Validation Agent
dwell 74msla 154mqueued 39 - 03
Investigate
Workflowrun by Billing Agent
dwell 13msla 24mqueued 24 - 04
Credit approve
Policyrun by Tower Lead, Order-to-Cash
Gate: Held for a named human when the unit exceeds the invoice decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Tower Lead, Order-to-Cash
dwell 103msla 126mqueued 7 - 05
Post
AI GBS AI GBS depotrun by Order Validation Agent
dwell 44msla 105mqueued 2 - 06
Close
AI GBS AI GBS depotrun by Order Validation Agent
dwell 134msla 232mqueued 36
Live trains on this line
9 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB3D-1003 | Invoice at classify Elena Kowalski | O2C spine gbs | $41k | Evidence posted | 16m / 2h 34m |
| GB3D-1009 | Invoice at log Simon Kaplan | O2C spine gbs | $73k | In flight | 2h 28m / 6h 18m |
| GB3D-1016 | Invoice at investigate Aaron Petrov | Dispute Resolution Agent agent | $15k | In flight | 28m / 24m |
| GB3D-1025 | Invoice at credit approve Grace Costa | Tower Lead, Order-to-Cash human | $52k | Human hold | 1h 10m / 2h 6m |
| GB3D-1028 | Invoice at close Sofia Ellery | O2C spine gbs | $39k | Evidence posted | 3h 4m / 3h 52m |
| GB3D-1040 | Invoice at classify Wren Raman | O2C spine gbs | $50k | In flight | 1h 50m / 2h 34m |
| GB3D-1046 | Invoice at post Jonas Nakamura | O2C spine gbs | $38k | In flight | 36m / 1h 45m |
| GB3D-1053 | Invoice at credit approve Hiro Ellery | Cash Application Agent agent | $2k | In flight | 2h 1m / 2h 6m |
| GB3D-1062 | Invoice at credit approve Lukas Haddad | Tower Lead, Order-to-Cash human | $44k | Human hold | 2h 55m / 2h 6m |