Zoom 3 of 3 — line
Dispute to Resolution
Transactional line · AI GBS & Global Business Services · O2C Control Tower
Runs when: Runs transactional. Starts when a threshold is crossed.
733
units a week
95%
touchless
6
stations
5.7h
timetable
5.3h
actual
-7%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Log
AI GBS AI GBS depotrun by Order Validation Agent
dwell 170msla 378mqueued 0 - 02
Classify
AI GBS AI GBS depotrun by Order Validation Agent
dwell 74msla 154mqueued 39 - 03
Investigate
Workflowrun by Billing Agent
dwell 13msla 24mqueued 24 - 04
Credit approve
Policyrun by Tower Lead, Order-to-Cash
Gate: Held for a named human when the unit exceeds the invoice decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Tower Lead, Order-to-Cash
dwell 103msla 126mqueued 7 - 05
Post
AI GBS AI GBS depotrun by Order Validation Agent
dwell 44msla 105mqueued 2 - 06
Close
AI GBS AI GBS depotrun by Order Validation Agent
dwell 134msla 232mqueued 36
Live trains on this line
9 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB3D-1003 | Invoice at classify Elena Kowalski | O2C spine gbs | $41k | Evidence posted | 16m / 2h 34m |
| GB3D-1009 | Invoice at log Simon Kaplan | O2C spine gbs | $73k | In flight | 2h 28m / 6h 18m |
| GB3D-1016 | Invoice at investigate Aaron Petrov | Dispute Resolution Agent agent | $15k | In flight | 28m / 24m |
| GB3D-1025 | Invoice at credit approve Grace Costa | Tower Lead, Order-to-Cash human | $52k | Human hold | 1h 10m / 2h 6m |
| GB3D-1028 | Invoice at close Sofia Ellery | O2C spine gbs | $39k | Evidence posted | 3h 4m / 3h 52m |
| GB3D-1040 | Invoice at classify Wren Raman | O2C spine gbs | $50k | In flight | 1h 50m / 2h 34m |
| GB3D-1046 | Invoice at post Jonas Nakamura | O2C spine gbs | $38k | In flight | 36m / 1h 45m |
| GB3D-1053 | Invoice at credit approve Hiro Ellery | Cash Application Agent agent | $2k | In flight | 2h 1m / 2h 6m |
| GB3D-1062 | Invoice at credit approve Lukas Haddad | Tower Lead, Order-to-Cash human | $44k | Human hold | 2h 55m / 2h 6m |