GBS-1181Complete
Routing rule correction — duplicate intake
- Owner
- GBS CoS
- Value
- 1 rule
- Confidence
- 95%
- Age
- 1h 36m
Function cockpit
AI GBS & Global Business Services
One front door for the enterprise. The digital-workforce factory.
Autonomy0% / 88%
Phase: Phase 4 — Governed autonomy
Operate shared services as an enterprise control tower and digital-workforce factory: intake, routing, standard execution, queue balance and evidence packaging are agent work; service design, sourcing strategy and control acceptance remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
30-50% released operating capacity across mature services; selected transactional workflows higher
Accountable human
Head of Global Business Services
CoS agent: GBS Chief of Staff
Live work moving through the lifecycle
Ops floor
Live work moving through AI GBS & Global Business Services
Each lane is a lifecycle stage. Cyan items are closing without a person; amber items have stopped at a gate and are waiting on a decision.
Intake
0Lane clear
Route
1Execute
1GBS-1182Autonomous
Queue rebalance — six service lines
- Owner
- GBS CoS
- Value
- 284 cases
- Confidence
- 93%
- Age
- 48m
Assure
2GBS-1180Awaiting human
Autonomy promotion pack — Reconciliation Agent A3 to A4
- Owner
- Agent governance board
- Value
- 62K actions
- Confidence
- 91%
- Age
- 3h 34m
Requester can escalate only at this materiality
GBS-1183Escalated
Agent suspension review — classification drift
- Owner
- Agent governance board
- Value
- 1 agent
- Confidence
- 86%
- Age
- 6h 20m
Requester can escalate only at this materiality
Prove
2GBS-1184Drafted
Value ledger reconciliation — Q3 benefit claims
- Owner
- Finance
- Value
- $14.2M
- Confidence
- 84%
- Age
- 8h 40m
GBS-1185Autonomous
Rework loop analysis — supplier onboarding
- Owner
- GBS CoS
- Value
- 9.4% rework
- Confidence
- 90%
- Age
- 2h 44m