Zoom 3 of 3 — line
Chargeback Run
Transactional line · AI GBS & Global Business Services · Cost-to-Serve Management
Runs when: Runs transactional. Starts when a scheduled window opens.
8122
units a week
88%
touchless
5
stations
19.8h
timetable
19.2h
actual
-3%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Allocate
AI GBS AI GBS depotrun by Unit Cost Agent
dwell 141msla 327mqueued 33 - 02
Validate
AI GBS AI GBS depotrun by Unit Cost Agent
dwell 38msla 58mqueued 17 - 03
Dispute window
Workflowrun by Volume Attribution Agent
dwell 5msla 7mqueued 46 run by Unit Cost Agent
dwell 173msla 375mqueued 45
Live trains on this line
7 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB11B-1002 | Cost line at dispute window Anika Baptiste | Chargeback Policy Agent agent | $19k | In flight | 11m / 7m |
| GB11B-1013 | Cost line at allocate Wren Haddad | R2R spine gbs | $67k | Evidence posted | 5h 44m / 5h 27m |
| GB11B-1018 | Cost line at resolve Hannah Haddad | Volume Attribution Agent agent | $78k | Evidence posted | 16m / 2h 57m |
| GB11B-1026 | Cost line at dispute window Anika Sandoval | Inference Cost Agent agent | $8k | In flight | 13m / 7m |
| GB11B-1032 | Cost line at dispute window Ethan Duarte | Chargeback Agent agent | $23k | In flight | 8m / 7m |
| GB11B-1036 | Cost line at post Kofi Petrov | R2R spine gbs | $15k | Evidence posted | 2h 26m / 6h 15m |
| GB11B-1046 | Cost line at validate Hiro Nakamura | R2R spine gbs | $48k | In flight | 1h 12m / 58m |