Zoom 3 of 3 — line
Chargeback Run
Transactional line · AI GBS & Global Business Services · Cost-to-Serve Management
Runs when: Runs transactional. Starts when a scheduled window opens.
8122
units a week
88%
touchless
5
stations
19.8h
timetable
19.2h
actual
-3%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Allocate
AI GBS AI GBS depotrun by Unit Cost Agent
dwell 141msla 327mqueued 33 - 02
Validate
AI GBS AI GBS depotrun by Unit Cost Agent
dwell 38msla 58mqueued 17 - 03
Dispute window
Workflowrun by Volume Attribution Agent
dwell 5msla 7mqueued 46 run by Unit Cost Agent
dwell 173msla 375mqueued 45
Live trains on this line
7 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB11B-1002 | Cost line at dispute window Anika Baptiste | Chargeback Policy Agent agent | $19k | In flight | 11m / 7m |
| GB11B-1013 | Cost line at allocate Wren Haddad | R2R spine gbs | $67k | Evidence posted | 5h 44m / 5h 27m |
| GB11B-1018 | Cost line at resolve Hannah Haddad | Volume Attribution Agent agent | $78k | Evidence posted | 16m / 2h 57m |
| GB11B-1026 | Cost line at dispute window Anika Sandoval | Inference Cost Agent agent | $8k | In flight | 13m / 7m |
| GB11B-1032 | Cost line at dispute window Ethan Duarte | Chargeback Agent agent | $23k | In flight | 8m / 7m |
| GB11B-1036 | Cost line at post Kofi Petrov | R2R spine gbs | $15k | Evidence posted | 2h 26m / 6h 15m |
| GB11B-1046 | Cost line at validate Hiro Nakamura | R2R spine gbs | $48k | In flight | 1h 12m / 58m |