Zoom 3 of 3 — line
Order to Invoice
Transactional line · AI GBS & Global Business Services · O2C Control Tower
Runs when: Runs transactional. Starts when a scheduled window opens.
7641
units a week
94%
touchless
7
stations
12.7h
timetable
10.4h
actual
-18%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Receive order
AI GBS AI GBS depotrun by Order Validation Agent
dwell 32msla 57mqueued 16 - 02
Validate
AI GBS AI GBS depotrun by Order Validation Agent
dwell 134msla 241mqueued 1 - 03
Credit check
AI GBS AI GBS depotrun by Order Validation Agent
dwell 139msla 311mqueued 2 - 04
Hold review
Policyrun by Tower Lead, Order-to-Cash
Gate: Held for a named human when the unit exceeds the invoice decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Tower Lead, Order-to-Cash
dwell 194msla 258mqueued 0 - 06
Bill
AI GBS AI GBS depotrun by Order Validation Agent
dwell 43msla 84mqueued 41 - 07
Send
AI GBS AI GBS depotrun by Order Validation Agent
dwell 95msla 154mqueued 36
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB3A-1000 | Invoice at credit check Anika Ito | O2C spine gbs | $19k | In flight | 3h 9m / 5h 11m |
| GB3A-1010 | Invoice at send Sofia Kaplan | O2C spine gbs | $72k | Auto-cleared | 2h 49m / 2h 34m |
| GB3A-1016 | Invoice at send Grace Sandoval | O2C spine gbs | $21k | Evidence posted | 2h 26m / 2h 34m |
| GB3A-1027 | Invoice at bill Rafael Baptiste | O2C spine gbs | $74k | In flight | 1h 6m / 1h 24m |
| GB3A-1034 | Invoice at hold review Callum Tanaka | Tower Lead, Order-to-Cash human | $34k | Human hold | 2h 57m / 4h 18m |