Zoom 3 of 3 — line
Order to Invoice
Transactional line · AI GBS & Global Business Services · O2C Control Tower
Runs when: Runs transactional. Starts when a scheduled window opens.
7641
units a week
94%
touchless
7
stations
12.7h
timetable
10.4h
actual
-18%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Receive order
AI GBS AI GBS depotrun by Order Validation Agent
dwell 32msla 57mqueued 16 - 02
Validate
AI GBS AI GBS depotrun by Order Validation Agent
dwell 134msla 241mqueued 1 - 03
Credit check
AI GBS AI GBS depotrun by Order Validation Agent
dwell 139msla 311mqueued 2 - 04
Hold review
Policyrun by Tower Lead, Order-to-Cash
Gate: Held for a named human when the unit exceeds the invoice decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Tower Lead, Order-to-Cash
dwell 194msla 258mqueued 0 - 06
Bill
AI GBS AI GBS depotrun by Order Validation Agent
dwell 43msla 84mqueued 41 - 07
Send
AI GBS AI GBS depotrun by Order Validation Agent
dwell 95msla 154mqueued 36
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB3A-1000 | Invoice at credit check Anika Ito | O2C spine gbs | $19k | In flight | 3h 9m / 5h 11m |
| GB3A-1010 | Invoice at send Sofia Kaplan | O2C spine gbs | $72k | Auto-cleared | 2h 49m / 2h 34m |
| GB3A-1016 | Invoice at send Grace Sandoval | O2C spine gbs | $21k | Evidence posted | 2h 26m / 2h 34m |
| GB3A-1027 | Invoice at bill Rafael Baptiste | O2C spine gbs | $74k | In flight | 1h 6m / 1h 24m |
| GB3A-1034 | Invoice at hold review Callum Tanaka | Tower Lead, Order-to-Cash human | $34k | Human hold | 2h 57m / 4h 18m |