Zoom 3 of 3 — line
Service Delivery Model Position
Judgment line · AI GBS & Global Business Services · Service Delivery Management
Runs when: Runs judgment. Starts when a leadership team frames the question.
2
units a week
35%
touchless
6
stations
31.3d
timetable
34.8d
actual
+11%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Frame question
Strategyrun by SLA Monitoring Agent
dwell 2462msla 4313mqueued 2 - 02
Gather evidence
Strategyrun by Capacity Balancing Agent
dwell 3945msla 5994mqueued 27 - 03
Model options
Strategyrun by Escalation Management Agent
dwell 2742msla 3851mqueued 1 - 04
Draft position
Strategyrun by Stakeholder Reporting Agent
dwell 3723msla 7369mqueued 13 - 05
Challenge
Strategyrun by Incident Coordination Agent
dwell 4137msla 8977mqueued 35 - 06
Ratify
Policyrun by Head of Service Delivery
Gate: Held for a named human when the unit exceeds the service review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Delivery
dwell 5682msla 10889mqueued 9
Live trains on this line
2 units in motion right now