Zoom 3 of 3 — line
Service Delivery Model Position
Judgment line · AI GBS & Global Business Services · Service Delivery Management
Runs when: Runs judgment. Starts when a leadership team frames the question.
2
units a week
35%
touchless
6
stations
31.3d
timetable
34.8d
actual
+11%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Frame question
Strategyrun by SLA Monitoring Agent
dwell 2462msla 4313mqueued 2 - 02
Gather evidence
Strategyrun by Capacity Balancing Agent
dwell 3945msla 5994mqueued 27 - 03
Model options
Strategyrun by Escalation Management Agent
dwell 2742msla 3851mqueued 1 - 04
Draft position
Strategyrun by Stakeholder Reporting Agent
dwell 3723msla 7369mqueued 13 - 05
Challenge
Strategyrun by Incident Coordination Agent
dwell 4137msla 8977mqueued 35 - 06
Ratify
Policyrun by Head of Service Delivery
Gate: Held for a named human when the unit exceeds the service review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Delivery
dwell 5682msla 10889mqueued 9
Live trains on this line
2 units in motion right now