Zoom 3 of 3 — line
Benefits Enrollment
Transactional line · AI GBS & Global Business Services · H2R Control Tower
Runs when: Runs transactional. Starts when a request lands in the queue.
2820
units a week
95%
touchless
6
stations
13.1h
timetable
11.3h
actual
-14%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Open window
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 36msla 56mqueued 32 - 02
Eligibility
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 186msla 282mqueued 11 - 03
Elect
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 140msla 246mqueued 27 - 04
Validate
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 43msla 74mqueued 29 - 05
Carrier feed
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 11msla 26mqueued 19 - 06
Confirm
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 38msla 49mqueued 29
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB1D-1002 | Payroll transaction at eligibility Talia Costa | H2R spine gbs | $67k | Evidence posted | 1h 40m / 4h 42m |
| GB1D-1008 | Payroll transaction at validate Aaron Costa | H2R spine gbs | $73k | Evidence posted | 24m / 1h 14m |
| GB1D-1016 | Payroll transaction at confirm Victor Brennan | H2R spine gbs | $44k | Evidence posted | 58m / 49m |
| GB1D-1023 | Payroll transaction at carrier feed Nadia Kaplan | H2R spine gbs | $87k | In flight | 6m / 26m |