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Benefits Enrollment
Transactional line · AI GBS & Global Business Services · H2R Control Tower
Runs when: Runs transactional. Starts when a request lands in the queue.
2820
units a week
95%
touchless
6
stations
13.1h
timetable
11.3h
actual
-14%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Open window
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 36msla 56mqueued 32 - 02
Eligibility
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 186msla 282mqueued 11 - 03
Elect
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 140msla 246mqueued 27 - 04
Validate
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 43msla 74mqueued 29 - 05
Carrier feed
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 11msla 26mqueued 19 - 06
Confirm
AI GBS AI GBS depotrun by Employee Lifecycle Agent
dwell 38msla 49mqueued 29
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB1D-1002 | Payroll transaction at eligibility Talia Costa | H2R spine gbs | $67k | Evidence posted | 1h 40m / 4h 42m |
| GB1D-1008 | Payroll transaction at validate Aaron Costa | H2R spine gbs | $73k | Evidence posted | 24m / 1h 14m |
| GB1D-1016 | Payroll transaction at confirm Victor Brennan | H2R spine gbs | $44k | Evidence posted | 58m / 49m |
| GB1D-1023 | Payroll transaction at carrier feed Nadia Kaplan | H2R spine gbs | $87k | In flight | 6m / 26m |