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Collections Cycle
Transactional line · AI GBS & Global Business Services · O2C Control Tower
Runs when: Runs transactional. Starts when a threshold is crossed.
7557
units a week
87%
touchless
6
stations
6.7h
timetable
6.7h
actual
0%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Age ledger
AI GBS AI GBS depotrun by Order Validation Agent
dwell 185msla 314mqueued 6 - 02
Segment
AI GBS AI GBS depotrun by Order Validation Agent
dwell 126msla 191mqueued 25 - 03
Dunning
AI GBS AI GBS depotrun by Order Validation Agent
dwell 169msla 352mqueued 38 - 04
Promise to pay
Workflowrun by Cash Application Agent
dwell 173msla 221mqueued 7 - 05
Escalate
Policyrun by Tower Lead, Order-to-Cash
Gate: Held for a named human when the unit exceeds the invoice decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Tower Lead, Order-to-Cash
dwell 344msla 738mqueued 8 - 06
Recover
AI GBS AI GBS depotrun by Order Validation Agent
dwell 154msla 349mqueued 15
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB3C-1004 | Invoice at dunning Jonas Raman | O2C spine gbs | $69k | In flight | 6h 30m / 5h 52m |
| GB3C-1010 | Invoice at segment Talia Nakamura | O2C spine gbs | $89k | In flight | 3h 23m / 3h 11m |
| GB3C-1014 | Invoice at dunning Lukas Adeyemi | Tower Lead, Order-to-Cash human | $92k | Human hold | 2h 27m / 5h 52m |
| GB3C-1026 | Invoice at promise to pay Clara Tanaka | Deduction Agent agent | $10k | In flight | 2h 38m / 3h 41m |