Zoom 3 of 3 — line
Collections Cycle
Transactional line · AI GBS & Global Business Services · O2C Control Tower
Runs when: Runs transactional. Starts when a threshold is crossed.
7557
units a week
87%
touchless
6
stations
6.7h
timetable
6.7h
actual
0%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Age ledger
AI GBS AI GBS depotrun by Order Validation Agent
dwell 185msla 314mqueued 6 - 02
Segment
AI GBS AI GBS depotrun by Order Validation Agent
dwell 126msla 191mqueued 25 - 03
Dunning
AI GBS AI GBS depotrun by Order Validation Agent
dwell 169msla 352mqueued 38 - 04
Promise to pay
Workflowrun by Cash Application Agent
dwell 173msla 221mqueued 7 - 05
Escalate
Policyrun by Tower Lead, Order-to-Cash
Gate: Held for a named human when the unit exceeds the invoice decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Tower Lead, Order-to-Cash
dwell 344msla 738mqueued 8 - 06
Recover
AI GBS AI GBS depotrun by Order Validation Agent
dwell 154msla 349mqueued 15
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB3C-1004 | Invoice at dunning Jonas Raman | O2C spine gbs | $69k | In flight | 6h 30m / 5h 52m |
| GB3C-1010 | Invoice at segment Talia Nakamura | O2C spine gbs | $89k | In flight | 3h 23m / 3h 11m |
| GB3C-1014 | Invoice at dunning Lukas Adeyemi | Tower Lead, Order-to-Cash human | $92k | Human hold | 2h 27m / 5h 52m |
| GB3C-1026 | Invoice at promise to pay Clara Tanaka | Deduction Agent agent | $10k | In flight | 2h 38m / 3h 41m |