Zoom 3 of 3 — line
Catalog Item Change
Transactional line · AI GBS & Global Business Services · Service Catalog & Intake
Runs when: Runs transactional. Starts when a threshold is crossed.
3413
units a week
94%
touchless
5
stations
13.3h
timetable
15.3h
actual
+15%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Propose
Workflowrun by Catalog Definition Agent
dwell 15msla 33mqueued 10 - 02
Impact assess
Workflowrun by Demand Intake Agent
dwell 137msla 316mqueued 17 - 03
Approve
Policyrun by Head of Service Catalog
Gate: Held for a named human when the unit exceeds the service request decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Catalog
dwell 485msla 908mqueued 2 - 04
Publish
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 122msla 149mqueued 23 - 05
Communicate
Workflowrun by Entitlement Agent
dwell 177msla 370mqueued 4
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB5B-1001 | Service request at publish Amara Mensah | AI-OPS spine gbs | $74k | In flight | 2h 52m / 2h 29m |
| GB5B-1011 | Service request at communicate Tomas Haddad | Eligibility Agent agent | $3k | Auto-cleared | 2h 21m / 6h 10m |
| GB5B-1020 | Service request at communicate Kofi Rhodes | Routing Agent agent | $43k | Auto-cleared | 2h 58m / 6h 10m |
| GB5B-1026 | Service request at impact assess Pierre Marchetti | Eligibility Agent agent | $62k | Evidence posted | 2h 56m / 5h 16m |
| GB5B-1029 | Service request at approve Aaron Brennan | Demand Intake Agent agent | $34k | Evidence posted | 2h 12m / 15h 8m |