Zoom 3 of 3 — line
Catalog Item Change
Transactional line · AI GBS & Global Business Services · Service Catalog & Intake
Runs when: Runs transactional. Starts when a threshold is crossed.
3413
units a week
94%
touchless
5
stations
13.3h
timetable
15.3h
actual
+15%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Propose
Workflowrun by Catalog Definition Agent
dwell 15msla 33mqueued 10 - 02
Impact assess
Workflowrun by Demand Intake Agent
dwell 137msla 316mqueued 17 - 03
Approve
Policyrun by Head of Service Catalog
Gate: Held for a named human when the unit exceeds the service request decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Catalog
dwell 485msla 908mqueued 2 - 04
Publish
AI GBS AI GBS depotrun by Catalog Definition Agent
dwell 122msla 149mqueued 23 - 05
Communicate
Workflowrun by Entitlement Agent
dwell 177msla 370mqueued 4
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB5B-1001 | Service request at publish Amara Mensah | AI-OPS spine gbs | $74k | In flight | 2h 52m / 2h 29m |
| GB5B-1011 | Service request at communicate Tomas Haddad | Eligibility Agent agent | $3k | Auto-cleared | 2h 21m / 6h 10m |
| GB5B-1020 | Service request at communicate Kofi Rhodes | Routing Agent agent | $43k | Auto-cleared | 2h 58m / 6h 10m |
| GB5B-1026 | Service request at impact assess Pierre Marchetti | Eligibility Agent agent | $62k | Evidence posted | 2h 56m / 5h 16m |
| GB5B-1029 | Service request at approve Aaron Brennan | Demand Intake Agent agent | $34k | Evidence posted | 2h 12m / 15h 8m |