Zoom 3 of 3 — line
Monthly Service Review
Analytical line · AI GBS & Global Business Services · Service Delivery Management
Runs when: Runs analytical. Starts when a leader asks the question.
27
units a week
56%
touchless
5
stations
5.6d
timetable
6.2d
actual
+10%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Assemble performance
AI GBS AI GBS depotrun by Stakeholder Reporting Agent
dwell 424msla 976mqueued 2 - 02
Explain variance
Workflowrun by Capacity Balancing Agent
dwell 260msla 352mqueued 35 - 03
Draft pack
Workflowrun by Escalation Management Agent
dwell 501msla 799mqueued 29 - 04
Review
Policyrun by Head of Service Delivery
Gate: Held for a named human when the unit exceeds the service review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Delivery
dwell 1223msla 2536mqueued 9 - 05
Present
Workflowrun by Incident Coordination Agent
dwell 494msla 596mqueued 22
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB9B-1003 | Service review at present Sofia Okafor | Stakeholder Reporting Agent agent | $1.9m | Auto-cleared | 9h 37m / 9h 56m |
| GB9B-1012 | Service review at present Grace Baptiste | Delivery Policy Agent agent | $595k | Auto-cleared | 17h 5m / 9h 56m |
| GB9B-1016 | Service review at present Owen Nakamura | Incident Coordination Agent agent | $1.5m | Evidence posted | 16h 25m / 9h 56m |
| GB9B-1021 | Service review at review Wren Delgado | Service Delivery Orchestrator agent | $587k | In flight | 7h 1m / 1d 18h |