Zoom 3 of 3 — line
Monthly Service Review
Analytical line · AI GBS & Global Business Services · Service Delivery Management
Runs when: Runs analytical. Starts when a leader asks the question.
27
units a week
56%
touchless
5
stations
5.6d
timetable
6.2d
actual
+10%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Assemble performance
AI GBS AI GBS depotrun by Stakeholder Reporting Agent
dwell 424msla 976mqueued 2 - 02
Explain variance
Workflowrun by Capacity Balancing Agent
dwell 260msla 352mqueued 35 - 03
Draft pack
Workflowrun by Escalation Management Agent
dwell 501msla 799mqueued 29 - 04
Review
Policyrun by Head of Service Delivery
Gate: Held for a named human when the unit exceeds the service review decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver Head of Service Delivery
dwell 1223msla 2536mqueued 9 - 05
Present
Workflowrun by Incident Coordination Agent
dwell 494msla 596mqueued 22
Live trains on this line
4 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| GB9B-1003 | Service review at present Sofia Okafor | Stakeholder Reporting Agent agent | $1.9m | Auto-cleared | 9h 37m / 9h 56m |
| GB9B-1012 | Service review at present Grace Baptiste | Delivery Policy Agent agent | $595k | Auto-cleared | 17h 5m / 9h 56m |
| GB9B-1016 | Service review at present Owen Nakamura | Incident Coordination Agent agent | $1.5m | Evidence posted | 16h 25m / 9h 56m |
| GB9B-1021 | Service review at review Wren Delgado | Service Delivery Orchestrator agent | $587k | In flight | 7h 1m / 1d 18h |