Sub-function
R2R Control Tower
Owns reconciliation work end to end inside AI GBS & Global Business Services. Runs 4 lines across 25 stations, drains the repeatable share into the R2R tower, and holds 4 human gates.
Estate rating
A
76 / 100
Reconciliation and accrual mechanics run agentic. The close sign-off is a personal attestation by a named officer and will never be delegated to an agent.
Agents
12
Lines
4
Units / wk
19,748
Timetable vs actual
13.9h → 11.8h
Cost / unit
$13
was $37
Run-rate saving
$24.7M
annualized at this volume
The 12 agents running this sub-function
Grouped by what they are for, not by where they sit. The agent org is process-shaped.
Record-to-Report Tower Orchestrator
Owns the r2r control tower lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
ceiling A4 · escalates to Escalates to Tower Lead, Record-to-Report when the unit falls outside the decision envelope or confidence drops below the floor.
Journal Entry Agent
Runs the repeatable portion of r2r control tower inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Tower Lead, Record-to-Report when the unit falls outside the decision envelope or confidence drops below the floor.
Accrual Agent
Runs the repeatable portion of r2r control tower inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Tower Lead, Record-to-Report when the unit falls outside the decision envelope or confidence drops below the floor.
Consolidation Agent
Runs the repeatable portion of r2r control tower inside the shared transaction spine at spine cost and spine controls.
ceiling A4 · escalates to Escalates to Tower Lead, Record-to-Report when the unit falls outside the decision envelope or confidence drops below the floor.
Reconciliation Agent
Executes the r2r control tower step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Tower Lead, Record-to-Report when the unit falls outside the decision envelope or confidence drops below the floor.
Intercompany Agent
Executes the r2r control tower step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Tower Lead, Record-to-Report when the unit falls outside the decision envelope or confidence drops below the floor.
Close Task Agent
Executes the r2r control tower step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Tower Lead, Record-to-Report when the unit falls outside the decision envelope or confidence drops below the floor.
Flux Analysis Agent
Executes the r2r control tower step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Tower Lead, Record-to-Report when the unit falls outside the decision envelope or confidence drops below the floor.
Disclosure Draft Agent
Executes the r2r control tower step it owns, posts its evidence, and hands the unit to the next stage.
ceiling A4 · escalates to Escalates to Tower Lead, Record-to-Report when the unit falls outside the decision envelope or confidence drops below the floor.
R2R Control Agent
Holds the rules that bind every other agent in r2r control tower. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
Close Integrity Agent
Holds the rules that bind every other agent in r2r control tower. Versions them, tests them against live decisions, and blocks work that breaches them.
ceiling A4 · escalates to Escalates on any decision that would breach a live policy version, with the clause cited.
R2R Control Tower Challenger Agent
Adversarial reviewer for r2r control tower. Argues the opposite case on every position and flags where the evidence does not carry the claim.
ceiling A4 · escalates to Escalates when a ratified position is still running against a break condition it flagged.
Estate rating breakdown
Seven control dimensions. Judgment readiness runs against autonomy on purpose.
People
What the humans stopped doing, and what they do now.
Redeployed into customer-facing escalation ownership.
Lines running in this sub-function
Each line is a workflow. Click a line to walk it station by station.
Strategy positions this sub-function holds
An agent that only executes is a robot. These are the calls it made, the argument against each one, and what would prove it wrong.
R2R Control Tower Operating Position
Supersededv2Should reconciliation work stay in the shared transaction spine, or come back inside the function where the context lives?
Hold the ceiling at A4 for r2r control tower. Reconciliation and accrual mechanics run agentic. The close sign-off is a personal attestation by a named officer and will never be delegated to an agent. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
confidence
80%
The challenge — R2R Control Tower Challenger Agent
R2R Control Tower Challenger Agent argues the recommendation leans on 5 quarters of data from a period with no volume shock. The confidence band overlaps the alternative, and the position does not say what it would take to be wrong. Recorded as a dissent, not a block.
Break conditions
- ·Override rate rises above 15 percent for two consecutive months
- ·Cost per reconciliation stops falling while volume keeps rising
- ·A control failure in this lane reaches a customer or a regulator
Evidence gaps
- ·No external comparator on a like-for-like unit definition
- ·Exception cases under $28k are sampled, not fully measured
| Alternative considered | Cost | Risk | Verdict |
|---|---|---|---|
| Hold the current position | $67k run rate | Known and priced. Cedes ground if comparators move faster. | live |
| Raise the ceiling one level now | $433k to build controls | Override rate is 7 percent; raising the ceiling before that settles imports the error into production. | rejected on evidence |
| Move the exception tail to the spine | $404k transition | Loses local context. Rework risk on the cases that are hardest to recover. | under review |
Policy register
The rules the agents above are bound by. Version, owner, approver, and the agents each rule constrains.
| Ref | Rule | Scope | Owner agent | Approved by | Version | Status |
|---|---|---|---|---|---|---|
| GB4-POL-200 | R2R Control Tower Decision Envelope Agents in this lane may act without a human when the reconciliation sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock. binds 6 agents · Global | envelope | R2R Control Agent | Tower Lead, Record-to-Report | v3.4 | Active |
| GB4-POL-201 | R2R Control Tower Evidence Standard Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision. binds 6 agents · APAC | evidence | R2R Control Agent | Tower Lead, Record-to-Report | v1.7 | Superseded |
| GB4-POL-202 | R2R Control Tower Escalation Rule Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. Tower Lead, Record-to-Report owns the response clock. binds 6 agents · Global | escalation | R2R Control Agent | Tower Lead, Record-to-Report | v1.6 | Active |
| GB4-POL-203 | R2R Control Tower Autonomy Ceiling The ceiling for this lane is 89 on the platform scale. Reconciliation and accrual mechanics run agentic. The close sign-off is a personal attestation by a named officer and will never be delegated to an agent. The ceiling is a governance decision, not a technical limit, and only Tower Lead, Record-to-Report can propose moving it. binds 6 agents · LATAM · US | ceiling | R2R Control Agent | Tower Lead, Record-to-Report | v5.3 | Active |