Function cockpit
Human Resources
Agents run the employee lifecycle. Humans make employment decisions.
Phase: Phase 3 — Functional orchestration
Run hire-to-retire as one coordinated work graph: requisition administration, scheduling, onboarding, policy service and records are agent work; selection, compensation, performance and termination remain human.
Trust score
0
Touchless
0%
Human review
0%
Override rate
0%
Capacity released
25-40% released HR-service capacity, reinvested in planning and employee relations
Accountable human
Chief Human Resources Officer
CoS agent: HR Chief of Staff
Strategy, policy, observe, workflow, and AI GBS side by side
Five layers
What Human Resources actually runs
A function is not one thing. It sets direction, writes the rules it is bound by, watches the world and itself, does the work on lines, and pushes repeatable transactions into a shared spine. Agents work in all five — not just the last two.
Strategy
21 agents
Agents that take positions, argue them, and get held to the outcome.
17 positions on the record
2 ratified, 4 in challenge
Policy
12 agents
The written rules every other agent is bound by, with version and owner.
36 binding rules
33 active, 3 superseded or retired
Observe
18 agents
Continuous sensing of the outside world and of the agents themselves.
18 watchers running
They watch the outside world and the agents themselves
Workflow
36 agents
Doing the work: lines, stations, and live units moving through them.
36 lines, 194 live units
11 held for a person right now
AI GBS
19 agents
Repeatable transaction processing run once for the whole enterprise.
2 shared towers
25 stations on this function run inside AI GBS
Strategy layer — positions on the record
Every position names its author, the agent paid to argue against it, and the conditions that would break it.
Build-Buy-Borrow Position
RejectedHold the ceiling at A2 for strategic workforce planning. Planning is judgment work. Agents model and author the position; the headcount envelope is a board-level commitment that a human must own. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Strategic Workforce Planning Operating Position
In challengeKeep the repeatable plan scenario volume in the spine and pull the exception tail back into the function. The spine is cheaper per unit; the tail is where the context that prevents rework actually sits.
Hiring Doctrine Review
In challengeHold the ceiling at A3 for talent acquisition. Sourcing, screening and scheduling reach A4. The hiring decision itself never does — it stays a named human decision with adverse-impact evidence attached. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Talent Acquisition Operating Position
In challengeKeep the repeatable requisition volume in the spine and pull the exception tail back into the function. The spine is cheaper per unit; the tail is where the context that prevents rework actually sits.
Onboarding Operating Position
SupersededHold the ceiling at A4 for onboarding. The highest-autonomy people process in the enterprise. It is deterministic, well-instrumented, and every exception has a named owner. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Org Design Change
SupersededHold the ceiling at A2 for hr business partnering. Tier-1 policy questions are fully agentic. Anything with disciplinary, exit or litigation potential is human-decided by design — the agent only prepares the pack. Raise it only after two consecutive quarters where the override rate stays under five percent and every override has a written cause.
Policy layer — what binds the agents
Versioned rules with an owning agent, a human approver, and the agents they constrain.
Strategic Workforce Planning Decision Envelope
vv3.6Agents in this lane may act without a human when the plan scenario sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.
Strategic Workforce Planning Evidence Standard
vv5.6Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision.
Strategic Workforce Planning Escalation Rule
vv2.3Escalation is mandatory when confidence falls below the floor, when two options sit inside the confidence band, or when a break condition on a ratified position fires. VP Workforce Strategy owns the response clock.
Strategic Workforce Planning Autonomy Ceiling
vv5.7The ceiling for this lane is 62 on the platform scale. Planning is judgment work. Agents model and author the position; the headcount envelope is a board-level commitment that a human must own. The ceiling is a governance decision, not a technical limit, and only VP Workforce Strategy can propose moving it.
Talent Acquisition Decision Envelope
vv1.7Agents in this lane may act without a human when the requisition sits inside the stated value, risk and confidence envelope. Outside it, the unit holds at a gate with a named approver and a running clock.
Talent Acquisition Evidence Standard
vv4.3Every autonomous decision writes inputs, the rule version applied, the model and prompt version, the output and a reversal path. An action with no evidence record is treated as a control failure, not a fast decision.
Workflow layer — the lines doing the work
Each line is a workflow. Each station is a stage. Each unit is a live piece of work.
| Line | Sub-function | Kind | Units / wk | Touchless | Timetable | Actual | Stations |
|---|---|---|---|---|---|---|---|
| HR1A Annual Plan Build | Strategic Workforce Planning | analytical | 89 | 38% | 206.7h | 244.9h | 9 |
| HR1B Quarterly Re-forecast | Strategic Workforce Planning | analytical | 69 | 35% | 198.0h | 251.1h | 6 |
| HR1C Build-Buy-Borrow Position | Strategic Workforce Planning | judgment | 1 | 30% | 347.1h | 335.7h | 7 |
| HR2A Req-to-Offer | Talent Acquisition | transactional | 4,224 | 82% | 8.3h | 7.0h | 11 |
| HR2B Talent Pool Nurture | Talent Acquisition | transactional | 8,087 | 77% | 25.5h | 30.6h | 5 |
| HR2C Agency & Vendor Management | Talent Acquisition | transactional | 3,470 | 74% | 3.2h | 3.8h | 5 |
| HR2D Hiring Doctrine Review | Talent Acquisition | judgment | 4 | 39% | 358.0h | 347.4h | 6 |
| HR3A Offer-to-Productive | Onboarding | transactional | 6,488 | 87% | 6.5h | 7.8h | 9 |
| HR3B Rehire & Boomerang | Onboarding | transactional | 7,461 | 84% | 23.2h | 26.9h | 4 |
| HR3C Bulk Cohort Onboarding | Onboarding | transactional | 4,544 | 90% | 7.7h | 8.7h | 5 |
| HR4A Manager Support Case | HR Business Partnering | transactional | 650 | 57% | 8.9h | 9.8h | 5 |
| HR4B Org Design Change | HR Business Partnering | judgment | 4 | 17% | 560.6h | 585.5h | 8 |
| HR4C Employee Relations Case | HR Business Partnering | transactional | 975 | 57% | 2.2h | 2.5h | 6 |
| HR5A Goal Cycle | Performance Management | transactional | 7,378 | 58% | 12.9h | 16.5h | 5 |
| HR5B Year-end & Calibration | Performance Management | transactional | 1,431 | 59% | 10.8h | 10.7h | 7 |
| HR5C PIP Lifecycle | Performance Management | transactional | 4,311 | 52% | 21.2h | 18.1h | 7 |
| HR6A Skill Gap-to-Capability | Learning & Development | transactional | 6,404 | 86% | 22.4h | 19.6h | 6 |
| HR6B Compliance Training Cycle | Learning & Development | transactional | 5,925 | 76% | 4.4h | 3.4h | 6 |
| HR6C Content Build | Learning & Development | transactional | 5,480 | 81% | 8.4h | 9.3h | 5 |
| HR6D Capability Investment Position | Learning & Development | judgment | 5 | 47% | 501.8h | 606.0h | 6 |
| HR7A Internal Move | Talent Mobility | transactional | 7,726 | 67% | 4.6h | 5.9h | 6 |
| HR7B International Assignment | Talent Mobility | transactional | 5,577 | 65% | 6.0h | 7.8h | 8 |
| HR7C Succession Slate Refresh | Talent Mobility | analytical | 76 | 40% | 99.1h | 92.9h | 5 |
| HR8A Annual Merit Cycle | Total Rewards | transactional | 5,677 | 68% | 25.8h | 21.1h | 8 |
| HR8B Off-cycle Adjustment | Total Rewards | transactional | 7,798 | 62% | 12.3h | 15.0h | 5 |
| HR8C Benefits Renewal | Total Rewards | transactional | 6,302 | 66% | 12.7h | 16.5h | 6 |
| HR8D Rewards Philosophy Position | Total Rewards | judgment | 3 | 36% | 506.3h | 430.5h | 6 |
| HR9A Voluntary Exit | Exit Management | transactional | 2,382 | 61% | 11.1h | 13.4h | 8 |
| HR9B Involuntary Exit | Exit Management | transactional | 4,559 | 63% | 9.8h | 11.7h | 8 |
| HR9C Reduction in Force | Exit Management | judgment | 1 | 12% | 710.4h | 628.7h | 8 |
| HR10A Engagement Survey Cycle | Culture & Engagement | transactional | 1,046 | 60% | 20.4h | 25.7h | 8 |
| HR10B Always-on Listening | Culture & Engagement | analytical | 39 | 47% | 133.4h | 98.7h | 5 |
| HR10C Culture Intervention | Culture & Engagement | judgment | 4 | 22% | 712.2h | 907.2h | 7 |
| HR11A Data Quality Remediation | HR AI-IT | transactional | 5,555 | 72% | 9.0h | 10.3h | 5 |
| HR11B System Change Release | HR AI-IT | transactional | 4,876 | 74% | 18.8h | 16.0h | 7 |
| HR11C Agent Onboarding & Certification | HR AI-IT | transactional | 3,742 | 75% | 4.5h | 3.9h | 7 |
Observe layer — the watchers
Sensing agents and the agents that supervise other agents.
Workforce Planning Orchestrator
Owns the strategic workforce planning lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
Strategic Workforce Planning Challenger Agent
Adversarial reviewer for strategic workforce planning. Argues the opposite case on every position and flags where the evidence does not carry the claim.
Talent Acquisition Orchestrator
Owns the talent acquisition lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
Talent Acquisition Challenger Agent
Adversarial reviewer for talent acquisition. Argues the opposite case on every position and flags where the evidence does not carry the claim.
Onboarding Orchestrator
Owns the onboarding lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
Onboarding Challenger Agent
Adversarial reviewer for onboarding. Argues the opposite case on every position and flags where the evidence does not carry the claim.
HRBP Orchestrator
Owns the hr business partnering lane end to end. Sequences the other agents, holds the timetable, and decides what surfaces to a human.
Org Health Signal Agent
Watches hr business partnering continuously. Detects drift, quantifies it, and routes what matters without waiting for a reporting cycle.
AI GBS layer — the shared spine
Repeatable transaction processing does not belong to this function. It runs once for the enterprise.
Strategic Workforce Planning
Talent Acquisition · Onboarding · HR Business Partnering · Performance Management · Learning & Development · Talent Mobility · Total Rewards · Exit Management · Culture & Engagement · HR AI-IT
Stations running inside AI GBS
25 of 235 stations(11% of the function's stations)
Read this page as the honest answer to “what would an 80% agentic Human Resources look like?” The strategy and policy layers are where the argument happens. The workflow and AI GBS layers are where the volume goes. The observe layer is the only reason the other four can be trusted.
Sub-function breakdown