AI GBS tower · H2R
Hire-to-Retire Tower
Every repeatable people transaction in the enterprise: payroll, time, benefits, employee data and statutory filing.
fed by Sales · RGM · HR · AI GBS
Tx / week
126,636
Touchless
70%
Cost / tx
$10.26
was $28.80
Saving / yr
$122.1M
at current volume
Health
Is this tower holding
Four readings with a printed rule behind each. more
SLA attainment
95%
at or above the 95% floor
Signed commitments
3
attainment has a counterparty and a penalty
Feeder base
4 functions
broad enough that unit cost is not hostage to one feeder
Governed feeder work
3 of 13
the rest run under a general standard, not a versioned rule
Operations
What the tower is running
The queues on the floor right now, where the money goes once inference is separated out, and the lanes carrying work in.
Queues running now
Work waiting inside the tower, and whether each queue is still inside its service window.
Cost to serve, after inference
The tower's unit cost is stated with model spend inside it, not alongside it.
Before
$28.80
per transaction, prior operating model
Now
$10.26
per transaction, all-in
Inference component
$2.13
21% of the current unit cost
Headcount before
483 FTE
Headcount now
317 FTE
Weekly cost avoided
$2.3M
volume held constant
Lanes into this tower
Every function line that pushes volume into the shared spine, with its own touchless rate and unit cost.
| Function | Sub-function | Line | Tx / wk | Touchless | Cost / tx |
|---|---|---|---|---|---|
| Revenue Growth Management | Territory & Comp Ops | RO8A | 8,139 | 77% | $11.60 |
| AI GBS & Global Business Services | H2R Control Tower | GB1B | 8,035 | 84% | $7.21 |
| Human Resources | Total Rewards | HR8B | 7,798 | 62% | $4.52 |
| Human Resources | Talent Mobility | HR7A | 7,726 | 67% | $8.26 |
| Human Resources | Onboarding | HR3B | 7,461 | 84% | $12.13 |
| Sales | Incentive Compensation | SL11A | 7,386 | 83% | $6.59 |
| AI GBS & Global Business Services | H2R Control Tower | GB1C | 7,344 | 87% | $7.21 |
| AI GBS & Global Business Services | H2R Control Tower | GB1A | 7,327 | 87% | $7.21 |
| Sales | Incentive Compensation | SL11B | 7,089 | 78% | $6.59 |
| Revenue Growth Management | Territory & Comp Ops | RO8C | 6,703 | 84% | $11.60 |
| Human Resources | Onboarding | HR3A | 6,488 | 87% | $12.13 |
| Revenue Growth Management | Territory & Comp Ops | RO8B | 6,446 | 80% | $11.60 |
| Human Resources | Learning & Development | HR6A | 6,404 | 86% | $19.23 |
| Human Resources | Total Rewards | HR8C | 6,302 | 66% | $4.52 |
| Human Resources | Learning & Development | HR6B | 5,925 | 76% | $19.23 |
| Human Resources | Total Rewards | HR8A | 5,677 | 68% | $4.52 |
| Human Resources | Talent Mobility | HR7B | 5,577 | 65% | $8.26 |
| Human Resources | HR AI-IT | HR11A | 5,555 | 72% | $8.92 |
| Human Resources | Exit Management | HR9B | 4,559 | 63% | $19.34 |
| Human Resources | Onboarding | HR3C | 4,544 | 90% | $12.13 |
| Human Resources | Talent Acquisition | HR2A | 4,224 | 82% | $5.91 |
| Human Resources | Talent Acquisition | HR2C | 3,470 | 74% | $5.91 |
| AI GBS & Global Business Services | H2R Control Tower | GB1D | 2,820 | 95% | $7.21 |
| Human Resources | Exit Management | HR9A | 2,382 | 61% | $19.34 |
Sub-functions feeding this tower
Each keeps its own estate rating. more
Incentive Compensation
Sales
Territory & Comp Ops
Revenue Growth Management
Talent Acquisition
Human Resources
Onboarding
Human Resources
HR Business Partnering
Human Resources
Performance Management
Human Resources
Learning & Development
Human Resources
Talent Mobility
Human Resources
Total Rewards
Human Resources
Exit Management
Human Resources
Culture & Engagement
Human Resources
HR AI-IT
Human Resources
H2R Control Tower
AI GBS & Global Business Services
Actions
What this tower is asking a person to do
Ordered by size. Each figure is a live count from this tower's own queue and breach records.
Items waiting on a person
evidence to read, holds to release, aged exceptions
Items past the service window
already outside the committed clock
Breaches not yet closed
$4K in service credits outstanding
Feeder sub-functions ungoverned
no ratified position, policy or workflow chain
Live observability
The commitments behind the number, and every miss against them
A tower dashboard that shows only attainment is a marketing surface. more
Signed service levels
3 commitments with a named counterparty
committed to Human Resources · review-overdue
No consequence attached. This level was written as a quality ambition during tower stand-up and never given a credit clause.
committed to Human Resources, Administration · breached
A miss in any month returns 4% of that month's tower charge to the receiving function, calculated on the charged volume rather than on headcount.
committed to Human Resources · breached
No clause. Response time is tracked and reported but carries no consequence.
Misses on record
7 breaches · 5 still open
The planning system returned partial result sets for two days without erroring, so the line processed an incomplete population and the shortfall was found at reconciliation.
missed by 4.3% · 892 units · source-system · Ravi Menon
A credential rotation on the customer platform was not coordinated with the connector registry. more
missed by 3.5% · 1,248 units · source-system · Sofia Lindqvist
The miss was recorded and the month closed. more
missed by 2.7% · 2,354 units · unknown
Agent throughput was inside plan. more
missed by 8.0% · 1,609 units · human-capacity · Ravi Menon
A campaign launch pushed inbound volume past the point where agent throughput could absorb it without a second human review shift.
missed by 9.9% · 342 units · volume-surge · Daniel Okoye
Output accuracy on a narrow document class fell below the gate. more
missed by 7.7% · 2,326 units · model-degradation · Daniel Okoye
Is policy and strategy coming to fruition
Does the intent above this tower reach the transactions inside it
A tower executes; it does not decide. more
Governance chain on the feeder base
3 of 13 feeder sub-functions carry the full chain
Ratified position
3
a stance the leadership signed, not a draft
…and an active policy
3
a rule in force, with a version and an approver
…reaching a live workflow
3
the rule reaches something that actually runs
10 of the 13 feeder sub-functions routing work into this tower are executing at volume without the full chain behind them. They are held to a general standard rather than a rule with a version and an approver.
What this page is, and what it is not
Every reading is computed live from this tower's own records, which makes it exact and makes it narrow. Volumes, unit costs and attainment are modeled: none has been reconciled against an enterprise resource planning system, a payroll register or a service management tool. Attainment without a signed service level beside it is an internal reading, and this page labels it as one rather than presenting it as a commitment.