Zoom 3 of 3 — line
Employee Relations Case
Transactional line · Human Resources · HR Business Partnering
Runs when: Runs transactional. Starts when a request lands in the queue.
975
units a week
57%
touchless
6
stations
2.2h
timetable
2.5h
actual
+14%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Intake
Workflowrun by Manager Query Agent
dwell 66msla 137mqueued 8 - 02
Evidence assembly
Workflowrun by Org Health Signal Agent
dwell 19msla 24mqueued 18 - 03
Risk classify
Workflowrun by Case Intake & Triage Agent
dwell 82msla 153mqueued 13 run by VP HR Business Partnering
Gate: Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver VP HR Business Partnering
dwell 220msla 440mqueued 5- 05
Human decision
Policyrun by VP HR Business Partnering
Gate: Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver VP HR Business Partnering
dwell 377msla 595mqueued 0 - 06
Close
Workflowrun by ER Case Prep Agent
dwell 33msla 52mqueued 37
Live trains on this line
7 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| HR4C-1002 | Case at evidence assembly Wren Ferreira | Org Health Signal Agent agent | $3k | In flight | 25m / 24m |
| HR4C-1008 | Case at evidence assembly Grace Duarte | Restructure Modeling Agent agent | $81k | In flight | 22m / 24m |
| HR4C-1020 | Case at evidence assembly Priya Sorensen | Manager Query Agent agent | $6k | In flight | 29m / 24m |
| HR4C-1026 | Case at risk classify Pierre Ellery | HRBP Orchestrator agent | $65k | In flight | 28m / 2h 33m |
| HR4C-1030 | Case at risk classify Clara Ito | Policy Interpretation Agent agent | $11k | In flight | 30m / 2h 33m |
| HR4C-1040 | Case at legal review Farrah Voss | VP HR Business Partnering human | $83k | Human hold | 1h 47m / 7h 20m |
| HR4C-1044 | Case at legal review Talia Kowalski | Org Design Agent agent | $6k | Evidence posted | 1h 17m / 7h 20m |