Employee Relations Case

Transactional line · Human Resources · HR Business Partnering

Runs when: Runs transactional. Starts when a request lands in the queue.

975

units a week

57%

touchless

stations

2.2h

timetable

2.5h

actual

+14%

vs timetable

5 clear1 evidenced1 held

Station walk

Every stage, who owns it, and what is sitting there

Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.

01
Intake
Workflow
run by Manager Query Agent
dwell 66msla 137mqueued 8
02
Evidence assembly
Workflow
run by Org Health Signal Agent
dwell 19msla 24mqueued 18
HR4C-1002Case at evidence assembly25m HR4C-1008Case at evidence assembly22m HR4C-1020Case at evidence assembly29m
03
Risk classify
Workflow
run by Case Intake & Triage Agent
dwell 82msla 153mqueued 13
HR4C-1026Case at risk classify28m HR4C-1030Case at risk classify30m
04
Legal review
Policy interchange to legal
run by VP HR Business Partnering
Gate: Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver VP HR Business Partnering
dwell 220msla 440mqueued 5
HR4C-1040Case at legal review1h 47m HR4C-1044Case at legal review1h 17m
05
Human decision
Policy
run by VP HR Business Partnering
Gate: Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver VP HR Business Partnering
dwell 377msla 595mqueued 0
06
Close
Workflow
run by ER Case Prep Agent
dwell 33msla 52mqueued 37

Live trains on this line

7 units in motion right now

Ref	Work	Held by	Value	Status	Age / SLA
HR4C-1002	Case at evidence assembly Wren Ferreira	Org Health Signal Agent agent	$3k	In flight	25m / 24m
HR4C-1008	Case at evidence assembly Grace Duarte	Restructure Modeling Agent agent	$81k	In flight	22m / 24m
HR4C-1020	Case at evidence assembly Priya Sorensen	Manager Query Agent agent	$6k	In flight	29m / 24m
HR4C-1026	Case at risk classify Pierre Ellery	HRBP Orchestrator agent	$65k	In flight	28m / 2h 33m
HR4C-1030	Case at risk classify Clara Ito	Policy Interpretation Agent agent	$11k	In flight	30m / 2h 33m
HR4C-1040	Case at legal review Farrah Voss	VP HR Business Partnering human	$83k	Human hold	1h 47m / 7h 20m
HR4C-1044	Case at legal review Talia Kowalski	Org Design Agent agent	$6k	Evidence posted	1h 17m / 7h 20m

Back to the Human Resources line map