Zoom 3 of 3 — line
Manager Support Case
Transactional line · Human Resources · HR Business Partnering
Runs when: Runs transactional. Starts when a threshold is crossed.
650
units a week
57%
touchless
5
stations
8.9h
timetable
9.8h
actual
+10%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 02
Classify
Workflowrun by Org Health Signal Agent
dwell 46msla 91mqueued 6 - 03
Tier-1 answer
AI GBS AI GBS depotrun by Manager Query Agent
dwell 106msla 136mqueued 21 - 04
Judgment review
Policyrun by VP HR Business Partnering
Gate: Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver VP HR Business Partnering
dwell 332msla 643mqueued 4 - 05
Resolve
Workflowrun by Restructure Modeling Agent
dwell 94msla 150mqueued 15
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| HR4A-1001 | Case at tier-1 answer Anika Kaplan | H2R spine gbs | $51k | Evidence posted | 54m / 2h 16m |
| HR4A-1010 | Case at tier-1 answer Daniel Haddad | H2R spine gbs | $89k | In flight | 3h 57m / 2h 16m |
| HR4A-1018 | Case at resolve Yuki Okafor | Policy Interpretation Agent agent | $21k | Evidence posted | 3h 32m / 2h 30m |
| HR4A-1024 | Case at intake Ethan Kowalski | Manager Query Agent agent | $85k | In flight | 31m / 3h 59m |
| HR4A-1028 | Case at tier-1 answer Daniel Voss | H2R spine gbs | $75k | In flight | 2h 20m / 2h 16m |