Zoom 3 of 3 — line
Manager Support Case
Transactional line · Human Resources · HR Business Partnering
Runs when: Runs transactional. Starts when a threshold is crossed.
650
units a week
57%
touchless
5
stations
8.9h
timetable
9.8h
actual
+10%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 02
Classify
Workflowrun by Org Health Signal Agent
dwell 46msla 91mqueued 6 - 03
Tier-1 answer
AI GBS AI GBS depotrun by Manager Query Agent
dwell 106msla 136mqueued 21 - 04
Judgment review
Policyrun by VP HR Business Partnering
Gate: Held for a named human when the unit exceeds the case decision envelope, when confidence falls below the floor, or when a policy clause is engaged.
approver VP HR Business Partnering
dwell 332msla 643mqueued 4 - 05
Resolve
Workflowrun by Restructure Modeling Agent
dwell 94msla 150mqueued 15
Live trains on this line
5 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| HR4A-1001 | Case at tier-1 answer Anika Kaplan | H2R spine gbs | $51k | Evidence posted | 54m / 2h 16m |
| HR4A-1010 | Case at tier-1 answer Daniel Haddad | H2R spine gbs | $89k | In flight | 3h 57m / 2h 16m |
| HR4A-1018 | Case at resolve Yuki Okafor | Policy Interpretation Agent agent | $21k | Evidence posted | 3h 32m / 2h 30m |
| HR4A-1024 | Case at intake Ethan Kowalski | Manager Query Agent agent | $85k | In flight | 31m / 3h 59m |
| HR4A-1028 | Case at tier-1 answer Daniel Voss | H2R spine gbs | $75k | In flight | 2h 20m / 2h 16m |