Zoom 3 of 3 — line
Service Request to Fulfillment
Transactional line · Administration · Corporate Services
Runs when: Runs transactional. Starts when a scheduled window opens.
7062
units a week
81%
touchless
6
stations
24.2h
timetable
29.9h
actual
+24%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. more
- 01
Request
Workflowrun by Service Catalog Agent
dwell 109msla 173mqueued 0 - 02
Triage
AI GBS AI GBS depotrun by Service Catalog Agent
dwell 135msla 215mqueued 39 - 03
Route
Workflowrun by Supplier Performance Agent
dwell 42msla 81mqueued 2 - 04
Fulfill
Workflowrun by Cost Allocation Agent
dwell 26msla 52mqueued 27 - 05
Confirm
Workflowrun by Service Level Agent
dwell 22msla 26mqueued 6 - 06
Close
AI GBS AI GBS depotrun by Service Catalog Agent
dwell 137msla 293mqueued 41
Live trains on this line
8 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| AD10A-1006 | Service request at fulfill Beatriz Delgado | Service Model Agent agent | $33k | In flight | 56m / 52m |
| AD10A-1012 | Service request at fulfill Ethan Ito | Service Catalog Agent agent | $32k | Evidence posted | 1h 3m / 52m |
| AD10A-1016 | Service request at triage Mei Kowalski | S2P spine gbs | $52k | In flight | 4h 6m / 3h 35m |
| AD10A-1022 | Service request at fulfill Anika Muller | Service Model Agent agent | $42k | In flight | 59m / 52m |
| AD10A-1029 | Service request at confirm Grace Mensah | Cost Allocation Agent agent | $63k | In flight | 31m / 26m |
| AD10A-1035 | Service request at confirm Zara Adeyemi | Request Triage Agent agent | $27k | In flight | 16m / 26m |
| AD10A-1043 | Service request at route Owen Ferreira | Service Level Agent agent | $91k | In flight | 16m / 1h 21m |
| AD10A-1054 | Service request at request Wren Sorensen | Director, Corporate Services human | $65k | Human hold | 3h 29m / 2h 53m |