Zoom 3 of 3 — line
Service Request to Fulfillment
Transactional line · Administration · Corporate Services
Runs when: Runs transactional. Starts when a scheduled window opens.
7062
units a week
81%
touchless
6
stations
24.2h
timetable
29.9h
actual
+24%
vs timetable
Station walk
Every stage, who owns it, and what is sitting there
Each station names the agent that runs it and the layer it belongs to. Gates name the rule and the human approver. Trains parked at a station are live units of work — click one to read its full evidence trail.
- 01
Request
Workflowrun by Service Catalog Agent
dwell 109msla 173mqueued 0 - 02
Triage
AI GBS AI GBS depotrun by Service Catalog Agent
dwell 135msla 215mqueued 39 - 03
Route
Workflowrun by Supplier Performance Agent
dwell 42msla 81mqueued 2 - 04
Fulfill
Workflowrun by Cost Allocation Agent
dwell 26msla 52mqueued 27 - 05
Confirm
Workflowrun by Service Level Agent
dwell 22msla 26mqueued 6 - 06
Close
AI GBS AI GBS depotrun by Service Catalog Agent
dwell 137msla 293mqueued 41
Live trains on this line
8 units in motion right now
| Ref | Work | Held by | Value | Status | Age / SLA |
|---|---|---|---|---|---|
| AD10A-1006 | Service request at fulfill Beatriz Delgado | Service Model Agent agent | $33k | In flight | 56m / 52m |
| AD10A-1012 | Service request at fulfill Ethan Ito | Service Catalog Agent agent | $32k | Evidence posted | 1h 3m / 52m |
| AD10A-1016 | Service request at triage Mei Kowalski | S2P spine gbs | $52k | In flight | 4h 6m / 3h 35m |
| AD10A-1022 | Service request at fulfill Anika Muller | Service Model Agent agent | $42k | In flight | 59m / 52m |
| AD10A-1029 | Service request at confirm Grace Mensah | Cost Allocation Agent agent | $63k | In flight | 31m / 26m |
| AD10A-1035 | Service request at confirm Zara Adeyemi | Request Triage Agent agent | $27k | In flight | 16m / 26m |
| AD10A-1043 | Service request at route Owen Ferreira | Service Level Agent agent | $91k | In flight | 16m / 1h 21m |
| AD10A-1054 | Service request at request Wren Sorensen | Director, Corporate Services human | $65k | Human hold | 3h 29m / 2h 53m |