Field job at evidence
Nadia Ito
Customer Service · Field Service Dispatch · CS6A Job to Completion
$8k
value
48%
confidence
465
people affected
4h 20m
age
4h 10m
sla
78%
progress
Currently held by
Director, Field Service
A person owns the next move
Raised by
Talia Ferreira
Requester of record
At station
Evidence
Workflow layer · station 7 of 9
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. more
Cleared check parts
-260mRoute Optimization Agent
Inputs, rule version and output hash written to the evidence log
Cleared schedule
-208mParts Availability Agent
Inputs, rule version and output hash written to the evidence log
Cleared dispatch
-156mAppointment Agent
Inputs, rule version and output hash written to the evidence log
Cleared execute
-104mOn-site Evidence Agent
Inputs, rule version and output hash written to the evidence log
Holding at evidence
-52mJob Closure Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Close
run by Job Qualification Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Derived from time against commitment, not from the state
Red. This item is past the time it was committed to and it is either high or critical materiality or wide enough downstream to matter. Red says nothing about who holds it: an item can be red and still be moving through an agent that has not stopped.
Past SLA by 10m · 465 people or records downstream of this decision
Open the escalation lane