Field job at evidence
Nadia Ito
Customer Service · Field Service Dispatch · CS6A Job to Completion
$8k
value
48%
confidence
465
people affected
4h 20m
age
4h 10m
sla
78%
progress
Currently held by
Director, Field Service
A person owns the next move
Raised by
Talia Ferreira
Requester of record
At station
Evidence
Workflow layer · station 7 of 9
Where this train is on the line
Evidence trail
Every station this unit has passed, who acted, and what they left behind
This is the readable trail. The same actions are held in the append-only evidence spine with their authority grant, version stamps and hash links; open the auditor pack to see them.
Cleared check parts
-260mRoute Optimization Agent
Inputs, rule version and output hash written to the evidence log
Cleared schedule
-208mParts Availability Agent
Inputs, rule version and output hash written to the evidence log
Cleared dispatch
-156mAppointment Agent
Inputs, rule version and output hash written to the evidence log
Cleared execute
-104mOn-site Evidence Agent
Inputs, rule version and output hash written to the evidence log
Holding at evidence
-52mJob Closure Agent
Inputs, rule version and output hash written to the evidence log
What happens next
The next station and its rule
Close
run by Job Qualification Agent · AI GBS layer
No gate here. The agent clears this station inside its envelope and posts evidence.
Handed to the AI GBS depot
Why the signal is what it is
Plain reading of the current state
Red. The agent stopped. Either the value crossed a gate threshold, the confidence fell below the floor for this lane, or a policy binding it forbade the action. The clock is running and a named person owns the next move.
Past SLA by 10m · 465 people or records downstream of this decision
Open the escalation lane